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Had email saying broadband activated but not working

kezlehan
Newbie
Posts: 1
Registered: ‎16-05-2018

Had email saying broadband activated but not working

Hi,

I've just had an email saying my broadband is up and running but it isn't working. The router power light is orange and the broadband sign is red. I've logged into the hub manager and then gone to connect to the internet. Got PPP connecting and then it takes me back to logging in. Anyone help please? Spoke to someone on the phone and they said to wait, but if I've had the email, surely it should be working? Even they said they can see it's connected and aren't sure why it's not working.

Many thanks,

Kerry
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Had email saying broadband activated but not working

Sorry to hear that.

It looks like there may be a fault on your line.

I'd recommend raising a fault by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team