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Had a low sync event, seems profile is stuck on your (plusnet) end.

FIXED
am77
Grafter
Posts: 38
Thanks: 6
Registered: ‎26-03-2013

Had a low sync event, seems profile is stuck on your (plusnet) end.

Noticed whilst downloading a patch for a game on Steam last night (around 10pm) that my download was only around 1.8MB/s when I'm usually achieving 4.7MB/s on downloads (38Mb download sync is usual for this connection), logged into my router / modem and spotted that I'd had a low sync event at some point.

 

I disconnected and restarted the router / modem and immediately re-synced at nearer to my usual speeds (39999 / 7800ish), kept using the computer and tried a few speedtests now and again up to 2am when I eventually went to bed. 

 

At midday I thought I'd check to see if the profile was unstuck, but sadly it was still stuck at 1.8MB/s on speedtests, so disconnected and turned of the router / modem for over 35mins.  Reconnected and profile is still stuck.  

 

This is the first time that I've had a stuck profile, so it's not a regular occurrence for this connection thankfully.  So will it clear itself eventually or does it need a kick?  

 

Many thanks for the help Smiley 

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Had a low sync event, seems profile is stuck on your (plusnet) end.

Leave this with me, I'll post back shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Had a low sync event, seems profile is stuck on your (plusnet) end.

Fix

The profile on our side increase around an hour ago. Can you try a disconnect/reconnect and you should be back to normal speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
am77
Grafter
Posts: 38
Thanks: 6
Registered: ‎26-03-2013

Re: Had a low sync event, seems profile is stuck on your (plusnet) end.

Thanks! that has done the trick Smiley

 

So what is the usual time frame for the profile to update itself? I thought / guessed that it might be done on an hourly basis or does it only check once in a 24hr period?  I remember how annoying it used to be having to wait 3days + after a low sync event on ADSL for it to 'recover' when I was under BT / Zen..  Cheesy

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Had a low sync event, seems profile is stuck on your (plusnet) end.

On fibre it can happen within minutes, or weeks :/ It depends on what the DLM judges your line to be capable of.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
am77
Grafter
Posts: 38
Thanks: 6
Registered: ‎26-03-2013

Re: Had a low sync event, seems profile is stuck on your (plusnet) end.

It was more of a question of when the 'plusnet profiles' updated rather than the in cabinet DLM, (yeah, I probably wasn't clear enough in the previous post) but still that's useful information anyway.  Smiley  Thanks for the help