HR On line / Issues with speed.

[#1]

Hi all,

About three weeks ago i noticed my internet speed slowing down significantly. I was averaging around 55-60Mbps, untill last week where for a whole day it was around 0.5Mbps, couldnt even use google. I rang up plusnet and they did a few tests and apparently there was a wet joint, or a hr on the line. The engineer came out earlier today, tested everything for about a hour and a half and couldn't find anything. 

My intenet speed is currently around 30Mbps, well under the guaranteed amount.

Heres my broadband info;

• Product: Unlimited Fibre Extra
• Estimated Download Range: 60 - 72Mbps
• Estimated Upload Range: 16 - 17Mbps
• Minimum Guaranteed Speed: 54.6Mbps
• Current Line Speed (Download): 45Mbps

The current line speed is lower than the guaranteed speed?. heres the last speedtest;

Ping: 23
Download: 31.72 Mbps

Upload: 16.73

Directly plugged into my PC, all devices off in the house and disconnected. 

Any help would be appreciated, thanks

[#2]

Hi @marcky98, sorry to hear you're having broadband issues.

I have tested the line and it is currently syncing at 57.5Mbps however I can see that your speed tests have also failed from our side. I am afraid we would need to send another engineer to the property to investigate.

Please click here to reply back to the support ticket. Let us know on this platform once you've replied back to it so we can get this picked up as soon as possible.