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HG612 modem showing 'null' results

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Rising Star
Posts: 53
Fixes: 1
Registered: ‎16-01-2015

HG612 modem showing 'null' results

Can anyone help - just checked this morning and all results on the GUI of my HG612 are showing as null. There hasn't been a drop in connection, or any other anomaly anywhere. Not sure when/ how this has occurred? Strangely I'm still connected without any hitch, just can't see anything sensible GUI stats. I've added photoshops of the GUIs. Would be grateful for any advice on what's happened and how I can fix it?

 

Many thanks.

 

 

4 REPLIES 4
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Rising Star
Posts: 53
Fixes: 1
Registered: ‎16-01-2015

Re: HG612 modem showing 'null' results

Anyone with any advice or information on this please? Would appreciate any help.

 

 

Cheers.

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Rising Star
Posts: 53
Fixes: 1
Registered: ‎16-01-2015

Re: HG612 modem showing 'null' results

Any help from anyone? Getting desperate now!
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Seasoned Champion
Posts: 1,217
Thanks: 526
Fixes: 25
Registered: ‎07-07-2009

Re: HG612 modem showing 'null' results

Your internet is still working so what are you desperate about. The HG612 GUI is rather buggy anyway and shows incorrect values for some items. To get accurate stats you should use Telnet commands to access the modem. I suspect the modem firmware has had a problem, all I can suggest is that you restart the modem, not much else you can do.

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Aspiring Hero
Posts: 2,533
Thanks: 951
Fixes: 50
Registered: ‎02-03-2016

Re: HG612 modem showing 'null' results

Ex-Plusnetter now living life in the G,fast lane!