HELP with Fibre Speed

[#1]

1. Best Effort Test:  (2nd March 2016)
Download Speed : 19.8 Mbps
2. Upstream Test:
Upload Speed : 4.8 Mbps. Results from Bt wholesale.
Postcode:
Phone exchange:
********
Estimated line speed:
    80Mb (This may vary between 78.9Mb and 80Mb) - Checked on 2016-01-26 15:50:06
What speed I can expect ?
Esttimated is approx 80Mb.
I have signed up to fibre unlimited extra and am on 19.8 download and 4.8 upload.
As in the subject header........HELP

[#2]

Sorry can't help, my speed is also atrocious tonight, can't even stream a youtube video at 144p without buffering.

[#3]

Hello there. Are you both using a wired connection? If so, I'd recommend troubleshooting the fault at http://faults.plus.net and then potentially raise it to our faults team for further investigation.
If it's an issue with your wireless, here's a handy guide that could help.
http://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Hope this helps