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HEAD, WALL, BANG. Might as well

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Grafter
Posts: 32
Thanks: 2
Registered: ‎21-10-2019

HEAD, WALL, BANG. Might as well

My line speed drops below minimum for god knows how many times in the past 12 month.


DSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 09:50:13
Downstream:17.2 Mbps
Upstream:4.988 Mbps

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 1,826
Thanks: 192
Fixes: 78
Registered: ‎06-08-2018

Re: HEAD, WALL, BANG. Might as well

Hey @riky,

Thanks for reaching out here.

I'm sorry these issues are occurring once again, I've provided more details over the open faults ticket here. Please reply with the requested details & give us a nudge here once done.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Grafter
Posts: 32
Thanks: 2
Registered: ‎21-10-2019

Re: HEAD, WALL, BANG. Might as well

Hello Mads

I have replied to ticket and any weekday morning is fine

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Plusnet Help Team
Plusnet Help Team
Posts: 1,243
Thanks: 139
Fixes: 57
Registered: ‎26-03-2018

Re: HEAD, WALL, BANG. Might as well

Hi @riky,

Thank you for getting back in touch with us. I've updated the ticket on your account further. Please let us know if the visit needs amending and we'll pick this up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Grafter
Posts: 32
Thanks: 2
Registered: ‎21-10-2019

Re: HEAD, WALL, BANG. Might as well

The time/ date arranged is fine. Thankyou

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Plusnet Help Team
Plusnet Help Team
Posts: 833
Thanks: 146
Fixes: 42
Registered: ‎24-04-2017

Re: HEAD, WALL, BANG. Might as well

Thanks for getting back to us and confirming. Let us know how the visit goes and if the engineer remedies the issues you've been seeing.

 Ben Devine
 Plusnet Help Team
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Grafter
Posts: 32
Thanks: 2
Registered: ‎21-10-2019

Re: HEAD, WALL, BANG. Might as well

Hi engineer called today (my line speed had dropped to just over 15Mbs)

He checked everything over but there was nothing he could do apart from reset the server which put it back up to 22.88 Mbs.

But he said once the DLM kicks in it will no doubt revert back to where it was.

Which seeing as my next door nieghbour has a stable line speed of 30.5 Mbs is a bit disheartening 

We will just have to see how it goes.

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Grafter
Posts: 32
Thanks: 2
Registered: ‎21-10-2019

Re: HEAD, WALL, BANG. Might as well

Hoped it would last a little longer than 24 hours.


DSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 09:19:27
Downstream:19.24 Mbps
Upstream:4.882 Mbps

but still managable