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'Guaranteed' minimum speed 54Mb. ACTUAL speed 7Mb ... what the hell is going on?

richardchurst
Newbie
Posts: 1
Registered: ‎26-10-2020

'Guaranteed' minimum speed 54Mb. ACTUAL speed 7Mb ... what the hell is going on?

is PlusNet just a con? ... only joined last month and my Guaranteed speed is a fraction of what i was promised and the reason i signed up in the first place??? 

 

I also notice that it gets even worse after 8pm?Huh

 

Does anyone from plusnet actually respond or are we left to our own devices until we get too bored/frustrated and leave for another provider?

 

 

2 REPLIES 2
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: 'Guaranteed' minimum speed 54Mb. ACTUAL speed 7Mb ... what the hell is going on?

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.
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JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: 'Guaranteed' minimum speed 54Mb. ACTUAL speed 7Mb ... what the hell is going on?

Was that speed test done wired or wirelessly?

What have you done so far to get Plusnet to address the problem?