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Groundhog Day.

newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Groundhog Day.

After two previous OR visits where no problems were found, a new faceplate fitted (each time) and a line reset, the speeds returned to their expected. PN fault finder indicates a copper joint fault on each occasion. We're back to less than half download and a reduced upload. It's becoming tedious now!

BT test 18 March.jpg

 

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
40 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Groundhog Day.

Hi there, 

 

The line looks to have restabilised over the past day or so. I'd keep an eye on things for now and I can check in with you tomorrow and if we see things have remained stable at that point a DLM reset is likely to improve things for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

Thanks. I experienced a disconnect a few minutes ago and my speed are now 40 down and 9 up. That is checked by Ookla Speedtest and confirmed by a similar result from BT.

BT test 20 March.jpg

 

This is what happens - the connection is perfect for a while then deteriorates. OR visit, change the master socket faceplate and reset the line. All for a while then back to the above results. This never happened until the change from 40/10. From previous experience, the results above will not now improve at all.

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
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Fixes: 68
Registered: 27-04-2007

Re: Groundhog Day.

I'm seeing even more disconnections logged so it would be a good idea to report a fault

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

Reporting a fault is pointless. OR will turn up unannounced, again, test the line, find no fault, renew the faceplate and reset the line.

BT test now shows further deterioration. All green! how does that work on a 80/20 connection? Do BT just change the goalposts to make it look good. Oookla Speedtest indicates similar result.

BT test 21 March.png

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Community Veteran
Posts: 5,155
Thanks: 474
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Registered: 10-06-2010

Re: Groundhog Day.

The BT speedtester always adjusts its acceptable range depending on what speed your line is currently connected at. It's designed to compare throughput speed vs. sync speed, it's not intended to compare your sync speed with your estimated speeds.

newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

Whatever it's meant to do still doesn't alter the unacceptable resuts!

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

And just for consistency, well worse actually, here's today's. Directly wired into test socket.

 

BT test 22 March 2018.jpg

 

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Plusnet Help Team
Plusnet Help Team
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Registered: 11-01-2018

Re: Groundhog Day.

 

Hi @newagetraveller

 

Appreciate the update. I'm sorry to see that your connection issues have continued.

 

Could you let us know how you'd like to proceed with this if you don't feel that raising a fault would be beneficial?

 

Given the drops you've experienced and the variation in speed, I'm in agreement with Adam that this would be the next logical step.

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 445
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Registered: 03-08-2012

Re: Groundhog Day.

Thanks for the input. I have raised a fault ticket (170999675).

However, if OR attend again, find nothing wrong and probably carry out a line reset, what's the next step when the same thing inevitably occurs again, i.e. Groundhog Day!?

Hub One is plugged into test socket via a microfilter. Same results both wired and wireless.

 

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

Fault reported 22/02/2018. Not heard one thing since! Still stuck on same poor speeds.

bt test 27 march 18.png

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: Groundhog Day.

Hi there, 

 

I've just sent a response to the fault ticket on your account. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

Thanks Adam. I will respond in due course.

However, from a previous post, " if OR attend again, find nothing wrong and probably carry out a line reset, what's the next step when the same thing inevitably occurs again, i.e. Groundhog Day!?"

The only internal equipment is the Hub One plugged into the test socket via a microfilter. Also checked using a BT Smarthub 6 and no change other than being a better performing modem/router.Roll eyes

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
newagetraveller
Aspiring Pro
Posts: 445
Thanks: 53
Registered: 03-08-2012

Re: Groundhog Day.

Still paying for Fibre Extra and no signs of an OR appointment yet.

bt test 30 march 2018.png

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Plusnet Help Team
Plusnet Help Team
Posts: 145
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Registered: 26-03-2018

Re: Groundhog Day.

Hi @newagetraveller,

 

I'm sorry about the wait it took for us to get back in touch with you on this one. I've had a look into this issue today and the fault is currently progressing with Openreach for further investigation. I've updated the ticket on your member centre account and once we have any further updates we will update you again from there.

 

- Alex

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 Alex H
 Plusnet Help Team