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Grinds to a crawl after 10pm

andyb1126
Hooked
Posts: 8
Registered: 20-02-2014

Grinds to a crawl after 10pm

Every night for the last 4 nights, as soon as it passes 10 o'clock the internet grinds to a crawl. I can still load pages but can't stream anything. Been trying to watch a film with my family all week and is soon as it gets to 10 it starts to stutter them stops. Becoming a running joke in our house now. We watch everything on demand and it's becoming unusable.
2 REPLIES
wildthing666
Grafter
Posts: 40
Thanks: 6
Registered: 11-07-2016

Re: Grinds to a crawl after 10pm

Contact the CEO bug the hell out of them until you get it fixed http://www.ceoemail.com/ but try a new filter unless you have the phone with BB connection in one but you could take off the bottom plate and attach a filter to the line and see if that solves it if it does then it maybe the top part of the box that's at fault.

SpendLessTime
Aspiring Hero
Posts: 2,445
Thanks: 626
Fixes: 56
Registered: 21-09-2009

Re: Grinds to a crawl after 10pm

@andyb1126

This post explains the information that is helpful to others so that they can help you https://community.plus.net/t5/Fibre-Broadband/Fibre-Speed-Faults/m-p/1270253#U1270253

There is also a guide posted by Plusnet staff to help with the diagnostics of problems https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188