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Green OR cabinets - what can go wrong after engineer visit?

artfulbodger
Rising Star
Posts: 51
Fixes: 1
Registered: ‎16-01-2015

Green OR cabinets - what can go wrong after engineer visit?

I've heard that engineers working in the green OR cabinets on the street can sometimes 'knock' or 'move' pairs in the cabinet and therefore affect connection/sync speeds. But I was wondering what exactly happens in this case, and how can you go about detecting it and getting it fixed? In the worst case scenarios I've heard engineers (sometimes subcontractors) can move your pairs to a new card and you can be adversely affected by cross-talk or just 'loss of sync'?
Apologies if I'm waffling away here, but I'm just curious to know what possibly can go slightly amiss when an engineer fiddles around inside a cabinet?
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Green OR cabinets - what can go wrong after engineer visit?

IWe can usually detect a cross-jumpering issue or a line card problem through remote diagnostic checks Smiley
I'd not worry about this unless there's a clear sign of a problem though.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
artfulbodger
Rising Star
Posts: 51
Fixes: 1
Registered: ‎16-01-2015

Re: Green OR cabinets - what can go wrong after engineer visit?

Cheers Adam! Any chance you can check for me please? I've put in a query/request but no one's answered me at all since Friday. Any help greatly appreciated.
MattyC
Champion
Posts: 3,192
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Registered: ‎10-04-2014

Re: Green OR cabinets - what can go wrong after engineer visit?

Looks like this has been fixed for you?
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
artfulbodger
Rising Star
Posts: 51
Fixes: 1
Registered: ‎16-01-2015

Re: Green OR cabinets - what can go wrong after engineer visit?

Fantastic Matty! Sync and speeds are back up to full strength. Can't thank you guys enough!!! Absolutely brilliant.
Also, would you recommend I reboot the modem once just to settle everything down after the fix?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Green OR cabinets - what can go wrong after engineer visit?

Great news Smiley
Might as well leave it all as it is for now.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
artfulbodger
Rising Star
Posts: 51
Fixes: 1
Registered: ‎16-01-2015

Re: Green OR cabinets - what can go wrong after engineer visit?

Will do!
Thanks Matty. Still can't thank you guys enough.
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: Green OR cabinets - what can go wrong after engineer visit?

Sorry to hijack the thread - but last OR visit I had, the engineer did mention something about some dodgy jumpering on my line in the cab, would PN be able to see if there is any issues with this on my line / port etc?
I had a contractor install, and while I don't want to tar them all with the same brush, I wouldn't be surprise if there were some corners cut...