I upgraded to superfast fibre 2 a few months ago, on my Xbox one, through WiFi, I get amazing speeds of around 67mbps. It's flawless. However, all mobile devices in the house get terrible speeds, pictures struggle to load on Facebook, for example. This is through my android phone, and my wife's iPhone and iPad, and laptop. The only difference is that the Xbox uses the 5ghz frequency, and the mobile devices use 2.4ghz. I'm not expecting 67mbps on my phone, but I should at least be able to load a picture or video. I have contacted customer services several times, we have been through all the standard stuff, changed channels etc etc. But today they told me there isn't much more they can do and it's down to me to either use a signal booster or get a new router. I don't think a signal booster will make a difference, as I can sit next to the router and have excellent signal, just poor speeds. The router is in the same location as my old Plusnet one, and nothing else has changed that I believe would affect it that badly.
Our phones and devices work perfectly on other WiFi such as work, or friends houses. So it's definitely something with ours and starting to wonder if there is a problem with the 2.4ghz channel on this particular router? I don't want to have to spend more money on a new router if this is a fault with the router provided.
Any help is much appreciated, thanks
