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Got an issue with broadband again :-(

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Hooked
Posts: 6
Registered: ‎04-03-2019

Got an issue with broadband again :-(

Looks like my broadband is down. The internet indicator does not flash even after rebooting the router.

5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 15,143
Thanks: 445
Fixes: 124
Registered: ‎27-04-2007

Re: Got an issue with broadband again :-(

Hi there, I'm sorry to see that there's an issue again. I've tested your line and the results are pointing towards a potential fault. 

 

Please report it with us over at http://faults.plus.net and let us know when you have and we'll get that reported for you.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Hooked
Posts: 6
Registered: ‎04-03-2019

Re: Got an issue with broadband again :-(

Is it possible to go back in answers? I wrongly stated that the phone is working, but it doesn't.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Got an issue with broadband again :-(

Hi @Rainmanne, thanks for your post.

 

Don't worry! We've tested the line and are detecting an issue and so you don't need to worry about raising the fault, we've just done it for you.

 

We expect further updates over the course of the next 3 working days at which point we'll update you directly.

 

You'll also shortly receive a fault ticket - you don't need to take any action on it at this time.

Highlighted
Hooked
Posts: 6
Registered: ‎04-03-2019

Re: Got an issue with broadband again :-(

Thanks a lot. It would be great to get it sooner than later. It's a bit difficult to live without Internet these days Smiley

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 15,143
Thanks: 445
Fixes: 124
Registered: ‎27-04-2007

Re: Got an issue with broadband again :-(

No worries, I've just checked and we don't have an update back on the fault just yet but we'll let you know as soon as one comes through.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team