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Got a fault on my line...

quish
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-03-2014

Got a fault on my line...

I reported a speed issue with my fibre,I was told someone would get back to me by wednesday but heard nothing, can I get an update please

 

Thank you

7 REPLIES 7
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,073
Thanks: 287
Fixes: 104
Registered: ‎26-03-2018

Re: Got a fault on my line...

Hi @quish, I've taken a look into your account today and raised a ticket to you regarding this issue, which can be viewed here. Once you've been able to respond to the ticket please let us know so we an investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
quish
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-03-2014

Re: Got a fault on my line...

Hi I have responded to your question regarding my fibre problem in my open ticket

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Got a fault on my line...

Hi @quish,

 

Thank you for responding via the ticket. I've added an update to this now which you can view here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
quish
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-03-2014

Re: Got a fault on my line...

Hi I have carried out the tests as requested but there is still a problem,I have responded to the open ticket

 

Thanks

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 342
Fixes: 111
Registered: ‎26-03-2018

Re: Got a fault on my line...

Hi @quish,

 

Thank you for carrying out the troubleshooting checks, I'm sorry to hear that these haven't resolved the issue.

 

As this is the case, we'll need to arrange an engineer visit so that this can be investigated further. Please can you reply to the ticket here with your availability for this. If you drop us another message on here once you've done this we'll pick this back up and get the appointment booked in for the earliest available suitable slot.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
quish
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-03-2014

Re: Got a fault on my line...

Hi I have responded to your question on my open ticket

 

Thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: Got a fault on my line...

Cheers, I've just made a booking and updated the ticket for you. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team