Got a fault on my line...

[#1]

I reported a speed issue with my fibre,I was told someone would get back to me by wednesday but heard nothing, can I get an update please

Thank you

[#2]

Hi @quish, I've taken a look into your account today and raised a ticket to you regarding this issue, which can be viewed here. Once you've been able to respond to the ticket please let us know so we an investigate further.

[#3]

Hi I have responded to your question regarding my fibre problem in my open ticket

[#4]

Hi @quish,

Thank you for responding via the ticket. I've added an update to this now which you can view here.

[#5]

Hi I have carried out the tests as requested but there is still a problem,I have responded to the open ticket

Thanks

[#6]

Hi @quish,

Thank you for carrying out the troubleshooting checks, I'm sorry to hear that these haven't resolved the issue.

As this is the case, we'll need to arrange an engineer visit so that this can be investigated further. Please can you reply to the ticket here with your availability for this. If you drop us another message on here once you've done this we'll pick this back up and get the appointment booked in for the earliest available suitable slot.

[#7]

Hi I have responded to your question on my open ticket

Thanks

[#8]

Cheers, I've just made a booking and updated the ticket for you. - Adam