Got a fault on my line...
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Got a fault on my line...
20-09-2018 6:20 PM
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I reported a speed issue with my fibre,I was told someone would get back to me by wednesday but heard nothing, can I get an update please
Thank you
Re: Got a fault on my line...
21-09-2018 12:16 PM
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Re: Got a fault on my line...
22-09-2018 9:54 PM
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Hi I have responded to your question regarding my fibre problem in my open ticket
Re: Got a fault on my line...
24-09-2018 4:35 PM
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Re: Got a fault on my line...
24-09-2018 7:06 PM
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Hi I have carried out the tests as requested but there is still a problem,I have responded to the open ticket
Thanks
Re: Got a fault on my line...
25-09-2018 2:50 PM
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Hi @quish,
Thank you for carrying out the troubleshooting checks, I'm sorry to hear that these haven't resolved the issue.
As this is the case, we'll need to arrange an engineer visit so that this can be investigated further. Please can you reply to the ticket here with your availability for this. If you drop us another message on here once you've done this we'll pick this back up and get the appointment booked in for the earliest available suitable slot.
Re: Got a fault on my line...
25-09-2018 5:41 PM
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Hi I have responded to your question on my open ticket
Thanks
Re: Got a fault on my line...
26-09-2018 11:40 AM
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