Getting very slow speeds after moving to Plusnet
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09-05-2017 7:58 PM
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Hi there,
We moved house recently and moved to plusnet which went live on Fri 5th May. Initially we were getting speeds on 2mbs that evening, and since then it's increased to almost 7mbs, specifically 6.88mbs seems to be the limit it can hit.
I'm aware that it can take 10 days to receive full speeds but I would have hoped they would have increased by alot more since we should apparently be getting almost 70mbs.
Using the BTwholesale speed test we can get: 6.96mbs and 80.13 ping.
Our line speed is:
Estimated line speed:68Mb (This may vary between 50.8Mb and 68.2Mb) - Checked on 2017-04-20 21:42:31
Current line speed:7.15 Mb
We have checked with wireless and ethernet, and on mobile phones as well.
If there's any other info I can give then let me know, otherwise I'm hoping someone can offer some assistance to why our speeds are so slow
Thanks in advance
Fixed! Go to the fix.
Re: Getting very slow speeds after moving to Plusnet
09-05-2017 8:05 PM - edited 09-05-2017 8:07 PM
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Firstly there is no 10 day training period for FTTC connections .48 hours should be enough for DLM to work
I hope you are testing wired and not WiFi ?
And which router are you using , all this will help
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Getting very slow speeds after moving to Plusnet
09-05-2017 8:09 PM - edited 09-05-2017 8:10 PM
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Looks like you may need a PN rep to nudge your profile.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Getting very slow speeds after moving to Plusnet
09-05-2017 11:14 PM
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Yep, I've tested with both wired and wireless and am getting throttled at about 7mbs. Also my router is the supplied one with fibre called the plusnet hub one. I can't find a model name/number for it.
Just a case of waiting for a plusnet staff member to see my post I guess?
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 8:32 AM
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Call customer service, they can fix it. I had to do this when I was upgraded to FTTC. This forum is not a quick support channel.
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 10:41 AM
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Hi Dan, Could you tell me your account user name & I will have a look into this for you - Tony
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 10:43 AM - edited 10-05-2017 10:44 AM
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You can Private Message TonyMC here
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 11:32 AM
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Hi, I still don't have your account user name, can you send it so that I can help you.
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 11:54 AM
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I wonder if there's a confusion between mbps and Mbps ?
mbps is mentioned 5 times and Mbps is mentioned 4 times.
@zephyrmop Does the connection seem slow ?
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 12:23 PM
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Hi, Doesn't matter how you write it both mean Mega Bits Per Second
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 12:42 PM
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Strictly speaking a prefix of 'm' is a multiplier of 10^-3 (milli-) and 'M' is a multiplier of 10^6 (Mega-) however in the context of this thread it can be safely assumed it is the latter.
In the case of bits and Bytes however it is sometimes not clear which unit is being referred to.
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 1:26 PM
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Agreed, but if you take some of the low numbers for Mb & mb and treat them as MB then the converted comparisons are very close. Hence the question "Does the connection seem slow ?"
Probably got this completely wrong so I'm off to sit in the sun.......
10-05-2017 1:32 PM
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Hi there @zephyrmop
I am sorry to hear you are having speed issues.
I've found the problem. It's not a profiling issue. The agent that placed the order with our suppliers provisioned the service on ADSL broadband instead of fibre broadband.
I am in the process of modifying the service now, but this will take a minimum lead time of 5 working days I'm afraid. I will be passing on internal feed back to my manager in regards to this.
I've created this ticket on your account with more information.
Once again, I sincerely apologise for this.
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 2:32 PM
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@Gandalf Oh Dear not good , agent needs a bit of retraining
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Getting very slow speeds after moving to Plusnet
10-05-2017 2:57 PM
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