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Getting very low upload speed

Kulj1982
Hooked
Posts: 5
Registered: ‎05-05-2018

Getting very low upload speed

Have unlited fibre extra only gettintg 0.72 upload speed should be getting at least getting 10mb plus.
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Getting very low upload speed

Hi @Kulj1982, I'm sorry for the issues.

 

I've tested your line and can certainly see that you're upload is running lower than estimated at 1.1mb (you should be getting about 12-18mb) but the cause of this hasn't been picked up.

 

I'd advise running through our troubleshooting here and getting your router connected into the test socket and raising a fault here if the issue persists. If you let us know once you've done this we can pick it up and investigate this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team