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Getting no response to ticket...

grizedale
Grafter
Posts: 47
Registered: ‎13-11-2007

Getting no response to ticket...

I raised a ticket re speed slowing down again (Question #155358369), this was then responded to on Monday asking for suitable times for an engineer which seems to have been ignored, my suitable days were Tuesday which has been and gone and tomorrow (Thursday)...Would someone trigger a response please?

3 REPLIES
grizedale
Grafter
Posts: 47
Registered: ‎13-11-2007

Re: Getting no response to ticket...

Still no response to my suggested engineer visiting times so it now looks as if it will be too late for it to be tomorrow now, do I need to give 3 more days/times?

grizedale
Grafter
Posts: 47
Registered: ‎13-11-2007

Re: Getting no response to ticket...

Well, can someone advise as to what I am now supposed to do, I left avail times for engineer which appear to have been ignored, speed is still low/dropping... I am currently only getting 6.65 Mbps download...

Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Getting no response to ticket...

Sorry to hear your ticket hasn't been picked up yet. If you can provide us with additional availability to the ticket we'll get the appointment booked in for you. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team