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Getting less than 10% advertised download speed

Newbie
Posts: 1
Registered: ‎29-04-2020

Getting less than 10% advertised download speed

Hello

 

I've been a customer for many years now. 

On Unlimited Fibre Extra. Recently it is just terrible. Pretty much unusable. 

Dowload speed is less than 10% of what I am paying for. About 6 MBps. Should be 74 ! Or at least 60. 

Upload is....OK. Around 20 Mbit. This is really weird. 

Tried all the usual steps, restarts, resets etc. Nothing helps. 

 

Can anyone please help ?

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Getting less than 10% advertised download speed

Hi @bart00za, sorry to hear you're having broadband issues.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online here

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team