Getting less than 10% advertised download speed
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Getting less than 10% advertised download speed
29-04-2020 3:42 PM
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Hello
I've been a customer for many years now.
On Unlimited Fibre Extra. Recently it is just terrible. Pretty much unusable.
Dowload speed is less than 10% of what I am paying for. About 6 MBps. Should be 74 ! Or at least 60.
Upload is....OK. Around 20 Mbit. This is really weird.
Tried all the usual steps, restarts, resets etc. Nothing helps.
Can anyone please help ?
Re: Getting less than 10% advertised download speed
01-05-2020 12:36 PM
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Hi @bart00za, sorry to hear you're having broadband issues.
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online here
Thank you for your patience.
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