Getting half speed and sync dropping
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- Re: Getting half speed and sync dropping
Getting half speed and sync dropping
08-04-2015 4:34 PM
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* Last few weeks I've been getting <40Mbps consistently all day,not just at peaks (jumped to different gateways with same results)
* Sync speed has dropped from 77Mbps to 66.8Mbps
* Hardware, router, PC all the same
* 9 Days after raising a ticket, support is unable to see anything wrong.
I done several speed tests so support can rule out my usage as the cause of my slowness, reply pending.
To me it clearly looks like I'm being capped at 40. Otherwise for what reason would I get <40Mbps everyday, all times of the day, even at 2am?
I know things could be a lot worse, but im paying for 80 not 40.
Re: Getting half speed and sync dropping
08-04-2015 4:44 PM
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We can't see any issues from our end here as our faults team have advised you.
Both our profile and the BT profile are matching at 68.8 Mbpps so there aren't any caps applied to your line.
There isn't any exchange issues from what I can see either.
As the first BT Speedtest failed can you try running the TAP3 test?
The instructions are shown after the first test fails.
Re: Getting half speed and sync dropping
08-04-2015 5:15 PM
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Quote from: Matthew
As the first BT Speedtest failed can you try running the TAP3 test?
The instructions are shown after the first test fails.
The BT speedtest never failed, it gave me results, attached.
I will give the Tap 3 test a go, but looks like I need to change the router DSL username and pass. Can you send me the DSL password for my account so I can revert it after the test?
Re: Getting half speed and sync dropping
08-04-2015 5:17 PM
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Re: Getting half speed and sync dropping
08-04-2015 7:17 PM
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Quote 38.8Mbps of 66.8Mbps Max Achievable Speed
3.3Mbps of 20Mbps Max Achievable Speed
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
What will next steps be then? I've updated the ticket with this.
Re: Getting half speed and sync dropping
08-04-2015 7:21 PM
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The TAP3 test is designed to show whether it's an ISP problem or a problem with the network before the ISP. As your low speeds are still present in the TAP3 test, then it shows there's an issue somewhere in the BT Wholesale network.
This is assuming there is no issue with your network or hardware.
Re: Getting half speed and sync dropping
08-04-2015 7:25 PM
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Re: Getting half speed and sync dropping
08-04-2015 7:34 PM
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Re: Getting half speed and sync dropping
08-04-2015 8:08 PM
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Do you have access to another PC or Laptop you can test via a wired connection to completely rule out your hardware ?
Also any noise on a quiet line test (17070) ?
Re: Getting half speed and sync dropping
08-04-2015 9:44 PM
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Quote from: DomS Not seen it mentioned here but presumably you're connecting via a wired connection ?
Do you have access to another PC or Laptop you can test via a wired connection to completely rule out your hardware ?
I'm connected wired, but just used my laptop directly connected to plusnet router (wifi disabled). Still <40Mbps (BTW test, TBB test)
Quote Also any noise on a quiet line test (17070) ?
Just tried this, all clear.
The speeds seem to be very erratic, with the BTW speedtest reporting sometimes as low as 0.1Mbps then 38Mbps immediately after if repeated, maybe plusnet router is dying?
I'm guessing the spare TG582 I have from O2 days can't be used to test this.
Re: Getting half speed and sync dropping
08-04-2015 9:52 PM
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If you're anywhere near the NN8 postcode I have a spare router you could borrow.
Re: Getting half speed and sync dropping
08-04-2015 10:15 PM
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My bandwidth monitor (attached) shows the burst/spikes are always in line with my original max speed, but quickly come down and hover at <40Mbps
Re: Getting half speed and sync dropping
09-04-2015 10:19 AM
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http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Re: Getting half speed and sync dropping
09-04-2015 11:08 AM
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Re: Getting half speed and sync dropping
09-04-2015 11:46 AM
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