Gea test
Hi there.
Here's the one for the username you provided us in your original post:
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 29.4 Mbps |
| Upstream Speed | 7.8 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Not Run - Unable to run |
| Bridge Tap | Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Detected |
| Estimated Line Length In Metres | 1045.8 |
| Upstream Rate Assessment | Very Good |
| Downstream Rate Assessment | Reasonable |
| Interference Pattern | Regular Interference Observed Daily |
| Service Impact | Retrains Observed |
| Interference Duration Longest Occurrence | From 04:00 to 04:15 |
| Interference Location | Unknown |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-40M Downstream 3dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off |
And this one is for the username in your forum profile:
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 |
| Description | GEA service test completed and no fault found . |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 28.2 Mbps |
| Upstream Speed | 6.8 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 964.7 |
| Upstream Rate Assessment | Good |
| Downstream Rate Assessment | Reasonable |
| Interference Pattern | Not Detected |
| Service Impact | No Impact Observed |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-80M Downstream 4dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
Hi @williamsben16,
The first line (UN provided in Original Post) seem in line with the estimates for the line which are 25Mbps-37Mbps for download and 5Mbps-7.4Mbps for upload.
However, looking at the second test (For the username on your forum profile) it looks like it's provisioned on 80/20, so it may be worth considering dropping down from the Extra package to just Unlimited Fibre (Which offers speeds up to 38Mbps download and up to 9.5Mbps upload, and is provisioned on 40/10) to save some money as the estimates for that line are only 30Mbps-43Mbps for download and 5.3Mbps-7.8Mbps upload.
I'd also advise going through our troubleshooting guide for this line as the test is indicating the speeds are below the estimate for the line.
Should the speeds not bump back up within the estimates after troubleshooting, please report a fault over at https://faults.plus.net so we can investigate this further.
I hope this helps.