Gea Test please

[#1]

hi plusnet can i have a Gea test please my speeds have dropped 20mb my router is already in the test socket. thanks

[#2]

Moderators Note

This topic has been split from another thread for better visibility and the topic title changed.

[#3]

Hi all. 

@digit101 - Let me preface this by stating that we are unable to guarantee upload speeds. I've ran a GEA and can see that your speeds are as follows; 
 

DL - 25.9 (within estimates) 
UP - 0.8  (below estimates)  - No faults have been identified on the circuit. Are you able to confirm if you are currently connected to your test socket? Are you running anything new in your Local Network which could be affecting this at all? 

@mike360 - Your router is syncing at 75.3Mbps which is over and above your estimates on DSL Checker - are you noticing speed issues over wired or wireless connections?

Kind Regards, 

MoR

[#4]

@MasterOfReality iv noticed speed issues over wireless about a couple of days but cant really connect my PC to my router as my PC is my bedroom and router is in the living room.

[#5]

Hi @mike360,

Thank you for confirming that. As our tests aren't picking up any problems from here, it sounds like this is a wireless signal issue.

The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free WiFi analyser app which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

 2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

 3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal. 

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.  

Please let us know how it goes.
 

[#6]

Hi, @MasterOfReality yes it is connected through the test socket. There is nothing new on network and there are no electrical appliances / devices nearby.

Could it be a loose connection crimp as its an intermittent reduction in upload speed? line doesn't seem to be affected by rain?

Can I have the following results from the gea test thanks:

Radio Frequency Ingress
Repetitive Electrical Impulse Noise
Cross Talk
Estimated Line Length In Metres
Upstream Rate Assessment
Downstream Rate Assessment
Interference Pattern
Service Impact

[#7]

Hi @digit101,

As requested below is the GEA Service Test:

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	25.9 Mbps
Upstream Speed	0.8 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1461.3
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed on Weekends
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 23:30 to 23:45
Interference Location	Customer Premise
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2019-05-30T16:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	25.8 Mbps	28.0 Mbps	27.4 Mbps
Up Stream Line Rate	0.8 Mbps	1.3 Mbps	1.2 Mbps
Up Time	866.0 Sec	900.0 Sec	899.9 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-06-12T15:48:25.296+01:00	2019-06-12T16:03:25.296+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0