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Gateway Affects Speed

FIXED
akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Gateway Affects Speed

Hi,

 

I have noticed I am getting slower speeds than my usual 72/73Mbps download speed.

My BT profile appears to be okay. However, my download speeds range from 68-70Mbps and this varies depends on which gateway I connect to.

 

So far it only appears to connect to psb-bng01, psb-bng02 and psb-bng03. I have done many WAN reconnects via the router and only connects to these three.

 

Is there any ways for force connect to a different gateway to get the old speed back?

 

vdsl.PNG

 

Line Mode: G.993.2 (VDSL2) — Annex B — Profile 17a
Status & Uptime: UP — 22m 9s — Resyncs: 1
Line State: showtime_tc_sync [0x801]
Power Mode: L0 - Synchronized

Downstream — Upstream

Attainable Line Speed: 75.817 Mb/s — 27.217 Mb/s
Actual Line Speed: 77.118 Mb/s — 20.000 Mb/s
Trellis: D: ON — U: ON
Bitswap: D: ON — U: OFF
G.INP: D: Not Enabled — U: Not Enabled
Virtual Noise Support: D: Not Supported — U: Not Supported
Interleave Depth: 1 — 1
Interleave Block: 255 — 255
Interleave Delay: 0.0 ms — 0.0 ms
INP: 0.0 — 0.0
NFEC: 255 — 255
RFEC: 16 — 16
LSYMB: 20664 — 5410
LPATH: 0 — 0
Line Attenuation: 15.8 dB / 17.2 dB
Noise Margin/SNR: 5.6 dB / 9.6 dB
Transmit Power: 5.2 dBm / 5.0 dBm

Errors Since Line Up
FECS: 713 — 12462
ES: 10 — 1215
SES: 0 — 0
LOSS: 0 — 60
UAS: 40 — 40
HEC: 0 — 0
CRC_P: 20 — 0
CRCP_P: 0 — 0

Errors in 15 Minutes
Code Violations: 0 — 0
FECS: 9 — 1

Errors in 1 Day
Code Violations: 26 — 0
FECS: 704 — 4 
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Gateway Affects Speed

Hi there, 

 

That's unusual as we'd not expect you to see such a difference. Is this still an issue? if so some results of traceroutes to each gateway would help us to start looking at that in more detail. 

 

There isn't a way of forcing your connection onto a particular gateway, so if that's something you wanted to do it's just a case of rebooting until it changes. As a word of caution and in case you're unaware I'd avoid doing that excessively as that can cause other problems. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Re: Gateway Affects Speed

Thanks for your input.

 

I have acquired a new BT Openreach modem by ECI and have synced at a slightly higher speed of 75.94Mbps.

Speed tests are still around 68/69Mbps and no higher Sad

 

I am wondering if I will ever see the speed of 72Mbps again

 

I noticed some of Plusnet's gateway start with PCN and others PSB. Not sure if one is meant to be faster than the other?

akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Re: Gateway Affects Speed

I have noticed the speed on the Plusnet site mentions 72.8Mbps whereas the BT IP Profile is 75.94Mbps.

 - https://portal.plus.net/my.html?action=data_transfer_speed

 

Can this be the reason why I am not reaching the possible maximum bandwidth?

 

Thanks.

akashi
Dabbler
Posts: 12
Fixes: 1
Registered: 23-10-2016

Re: Gateway Affects Speed

Fix
I called support this morning and the Plusnet speed profile was updated to match the BT IP profile.

I am now getting 72Mbps like before.
Plusnet Help Team
Plusnet Help Team
Posts: 7,711
Thanks: 2,264
Fixes: 385
Registered: 21-04-2017

Re: Gateway Affects Speed

Apologies for the delayed response on here

Happy to hear your speed is back up

Let us know if there's anything else we can assist with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team