Gap in service for internet connection?

[#1]

I got switched off from my last provider(llu) , phone and adsl sometime in the early hours of  Friday morning, I have phone back on now with plusnet, but I have to wait until the 28/11/14 until  broadband is switched on, not sure if  this is because i'm moving over to fibre?
if so to the above question, is this normal?
and if its normal, Why?
Can we also confirm what Centuary we are in too?

[#2]

We're just having a look now to see what we can do.

[#3]

I've created a ticket on your account and just put an update on there.

[#4]

Ok Chris Many thanks for your reply I will have a gander.
Sorry for the Saturday Morning Sarcasm in the opening post   

[#5]

No problem at all. I've seen your reply so we'll keep to that date for you.

[#6]

I've had a look, Ill stick with the original installation, thankyou for the response and offer.  

Ok Chris Many thanks again.