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Gaming latency

createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Gaming latency

Hi all,
Im new to PN but need some clarification.
I have used BT in the past and get no issues with latency whilst playing online however the story is different now..
Ive just tried to join my favorite CS server and my ping is going up and down from 15 to 250ms+ and by the way until I joined plusnet I was getting a stead 50-60ms ping on 4g with my phone tethered!
I have just done a speed test (49down/9up) and a ping test (27ms jitter is 24) so why the  hell am i getting these really bad pings?
You cant seriously tell me that I have to pay the extra £5 per month to be able to play online? Really!?
10 REPLIES
sspen63
Dabbler
Posts: 20
Registered: ‎12-06-2015

Re: Gaming latency

Same problem here, ping fluctuating massively, getting 30+ms jitter and my thinkbroadband ping graph is all over the place.
One engineer said line was fine, another engineer said line should be replaced but after testing it doesn't need doing.
Thread now has no response so looks like I just have to put up with it.
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Gaming latency

And before anyone says it, yes ive tried other servers that I play on regularily and no there is nothing else downloading on my connection
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Gaming latency

Plusnet please respond
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Gaming latency

If I ping the same server from CMD the ping is 15/16ms ... what?Huh
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Gaming latency

sjrinfroyle
Grafter
Posts: 895
Registered: ‎08-05-2011

Re: Gaming latency

You'll need to enable your router to respond to ICMP pings Wink
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Gaming latency

Ive got the free router from PN, and I cannot see where this option is :-/
createdbydan
Grafter
Posts: 56
Registered: ‎25-06-2015

Re: Gaming latency

Hello, please can I have a response to this.
Im happy to pay the extra £5pm is needed, but before I do I need to know its required?
Plusnet? Anything to add?
Thanks
Dan
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Gaming latency

The new free router from PN cant respond from ping as yet ,,,,, we have been promised a new firmware but as usual it is on the escalator .
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Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Gaming latency

@createdbydan
Just to confirm is this over a wired connection or wireless?
@sspen63
You've uploaded double what you've downloaded in the last two days. Have you made sure there's nothing running in the background?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team