GEA test
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: GEA test
GEA test
04-02-2019 8:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
can I get a GEA test report please
Re: GEA test
04-02-2019 9:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: GEA test
04-02-2019 9:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Joe,
thanks for that, mainly speeds my upload is really slow lately uploaded a 700mb file to dropbox and it took a fair awhile was seeing speeds down to only 200kbs on the upload, downloads not too bad although could be better
https://www.speedtest.net/result/8014183258 this was on a hard wired connection as well
Re: GEA test
05-02-2019 3:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @duplicationserv, could you run a wired speed test over at http://speedtest.btwholesale.com/
After the initial test completes, please click the option to continue to Further Diagnostics, as this should store the results on our suppliers systems and help with further investigations.
Following this, if you could report the issue over at https://faults.plus.net and let us know, we'll be able to get that picked up and progressed with our suppliers.
Thanks.
Re: GEA test
05-02-2019 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Harry,
thanks for that, bt wholesale speed test show it as low as well have attached screen shots for ref, did run a few tests on this and also put in the further diagnostics with our phone number, have also logged the fault on the faults.plus.net as well
our upload sync to the fttc box has never been over 5mb I think we should be seeing nearer 10mb as well really? it norm syncs at 4/5mb and downstream sync is norm 35/40mb if i remember correctly
Re: GEA test
05-02-2019 6:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the detail.
If you've tried plugging your router into the test socket please could you reply to this ticket with your availability for an engineer to visit to further investigate your upstream sync speed being at 5mbps below where we'd expect them to be.
With regards to the lower speeds you're seeing, is the hardwired connection a direct ethernet connection from your computer to your router and are you able to replicate this across a different computer?
Re: GEA test
05-02-2019 7:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
have plugged the router direct into the master socket behind the faceplate before and the sync speeds remained around the same, can confirm the pc is connected direct to the router I have tried swapping the cat5 cable as not tried that and have seen an improvement in speeds now https://www.speedtest.net/result/8016761651.png
re the sync speeds they have always seemed lower than what should be getting based on bt spec, do you think this can be improved?
Re: GEA test
05-02-2019 9:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, as your speeds are still well below the estimates for your line it would be worth us moving things forward with an engineer visit to get some improvement. Let us know when you've replied to the ticket with your availability and we'll get that sorted out.
Re: GEA test
05-02-2019 9:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
about 30 mins ago the connection dropped out and has now resync at 9660Kbps on the upload its never been that high has some changes been made? am hoping its going to stay around this as its about what it should be
Re: GEA test
12-02-2019 10:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
seems the sync at 9mb on the upload was fairly short lived it stayed sync for around 5-6 days at that speed and yesterday it dropped and resync at 5mb on the upload have reset the router today just to see if it would go back up and its resync at 5mb and downloads 37mb
Re: GEA test
13-02-2019 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for letting us know, we'd just need you to drop us a reply to the fault ticket on your account if this continues to be an issue: https://www.plus.net/wizard/?p=view_question&id=187196301
Re: GEA test
20-03-2019 10:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
speeds have remained the same this end, I did try reply to the email but it bounced back and cant see anyway to reopen the ticket to reply to it can you re open it so can get this engineer booked in
Re: GEA test
21-03-2019 8:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tested your circuit and can see that there is currently an issue resulting in your line being "banded" - this means you are not receiving the true speeds which your line can handle. See the GEA result n the ticket I have placed on your account here.
We are going to raise this to our supplier and request that they unband this line, I have sent an email off to get this raised for you.
As your upload was showing up to 20Mbps, this may not increase as it is already the correct profile.
An engineer to your premise is not yet required.
Thank You
Re: GEA test
21-03-2019 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
no problems thanks for the update, will see what happens
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page