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GEA line test request

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Newbie
Posts: 4
Registered: ‎02-08-2018

GEA line test request

My speed has been getting progressively slower over the past month. The last few speedtests have shown it to be below or at the downstream handback threshold. Tests were carried out over ethernet.

Could I have a line test completed please?

 

My plusnet username is the same as the forum one.

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 8,017
Thanks: 950
Fixes: 388
Registered: ‎01-01-2012

Re: GEA line test request

Sorry to hear your speeds have dropped.

Our tests aren't showing any issues and your speeds are within the estimates.

Can you carry out a speedtest here over a wired connection and make sure you click further diagnostics after the initial result?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 4
Registered: ‎02-08-2018

Re: GEA line test request

 

 I've attached the results from the diagnostics.

 

Could you please paste in the results from the GEA test.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: GEA line test request

Hi @makaur 

 

Here is a copy of the GEA test I have just run; 

 

Test OutcomePass

Test Outcome CodeGTC_FTTC_SERVICE_0000

DescriptionGEA service test completed and no fault found .

Main Fault LocationOK

Sync StatusIn Sync

Downstream Speed62.6 Mbps

Upstream Speed20.0 Mbps

Appointment RequiredN

Fault Report AdvisedN

NTE Power StatusPowerOn

Voice Line Test ResultPass

Bridge TapNot Detected

Repetitive Electrical Impulse NoiseNot Detected

Estimated Line Length In Metres443.7

Upstream Rate AssessmentVery Good

Downstream Rate AssessmentReasonable

Interference PatternNot Detected

Service ImpactNo Impact Observed

Home Wiring ProblemNot Detected

Downstream Policing Discard Rate0.0

Customer Traffic LevelUpstream and Downstream Traffic Detected

TechnologyVDSL

Profile Name0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off

 

I hope this helps 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team