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GEA line test request

FIXED
itd
Newbie
Posts: 4
Registered: ‎23-03-2017

Re: GEA line test request

Please can I request a GEA Line test ,

I've been seeing a higher than expected snr for many months now following repeated power failures in my area last Autumn. Router stats show

                                    Upstream              Downstream
Current Rate (Kbps)    19999                    66997
Max Rate (Kbps)          26118                   76578
SNR Margin (dB)          8.7                        8.5
Line Attenuation (dB)    8                           8.9
Errors (Pkts)                  0                          0

looking to see if anything can be done to get back closer to max rate.

 

Thanks

fishpan343
Hooked
Posts: 7
Registered: ‎17-03-2017

Re: GEA line test request

Sounded like you are banded by DLM going by your history of power cuts and looking at the spare SNR and capped sync speeds. You have limited options available of requesting a DLM reset (v. difficult if no fault is found by Plusnet), upgrading/downgrading FTTC product (not guaranteed to remove banding) or your most likely option of waiting for a few weeks/months and seeing the DLM drop the banding on its own. 

 

I was in a similar situation to you about a year ago and the banding only dropped off after a few months. Best bet is to leave the modem plugged in 24/7 without resetting it and watch the DLM does its thing. 

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: GEA line test request

@itd - Here you go...

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 66.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 209.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-67M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low

 

The sync speed is below the estimate, so I'd advise to run through the checks here and if you need to, to raise a fault here

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Community Veteran
Posts: 5,223
Thanks: 494
Fixes: 22
Registered: ‎10-06-2010

Re: GEA line test request


@fishpan343 wrote:

Thanks for that information. I was on retransmission high with G.INP interleave set to high on DS and US about 4 days after my line activated on 8th March. However, G.INP on DS dropped to 8 bit interleave only (retransmission low) and turned off on US due to low amount of errors. Shame this hasn't reflected on the IP profile yet. 


The interleaving depth in the modem stats does not indicate the level of error protection provided by retransmission (G.INP). I was talking about it saying "Retransmission High" in the GEA line test results.

itd
Newbie
Posts: 4
Registered: ‎23-03-2017

Re: GEA line test request

Thanks very much. I've submitted a fault report as suggested, hope this gets resolved.

CJ18
Grafter
Posts: 29
Thanks: 1
Registered: ‎28-02-2017

Re: GEA line test request

I've requested this in another thread, but not sure if it's been picked up.  Could I also request a new GEA line test please, I've made some changes at home and am interested to see if this has made a difference regarding radio interference, etc.

 

Thanks in advance.

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: GEA line test request

@itd - I've updated your ticket. If you let me know on here once you've replied I can get the engineer arranged for you.

 

@CJ18 - I've updated your thread with the test results.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
CJ18
Grafter
Posts: 29
Thanks: 1
Registered: ‎28-02-2017

Re: GEA line test request

@Anoush

Thank you Anoush, you're a star!

fishpan343
Hooked
Posts: 7
Registered: ‎17-03-2017

Re: GEA line test request

Anoush, please can you carry out another GEA test. I am not sure why BT ip profile is stuck on 66.12mbps when sync is 72mbps in my modem stats. Last GEA test seems weird as it shows no banding and doesn't show any G.INP either though enabled on my DS.

Much appreciated.
Plusnet Staff
Plusnet Staff
Posts: 2,155
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Fixes: 117
Registered: ‎22-08-2015

Re: GEA line test request

@fishpan343 - Coming up...

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 68.4 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Not Run - Unable to run
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 420.2
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Customer Premise
Interference Observed In Days 6
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-03-22T04:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 71.8 Mbps 72.3 Mbps 72.0 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 0.0 Sec 900.0 Sec 875.4 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2017-03-27T13:37:55Z 2017-03-27T13:52:55Z
Ingress Code Violation 0 2
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
fishpan343
Hooked
Posts: 7
Registered: ‎17-03-2017

Re: GEA line test request

Thanks again for the extremely fast reply. Going by the 'retransmission high' I may have been put on the lower profile mentioned here.

I'll leave the connection alone and monitor for now.

Thanks again!
Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: GEA line test request

No problems, if there's anything else I can help with just let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
BrokenFibre
Dabbler
Posts: 11
Thanks: 5
Registered: ‎06-01-2017

Re: GEA line test request

@Anoush could you please run GEA Line test on my account.  I lost 25Mb speed a while ago which means my speed has dropped below estimates and I've change nothing my end on this line.  Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: GEA line test request

GEA test below

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 41.6 Mbps
Upstream Speed 13.6 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 606.5
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-06-20T11:15:00

I'd recommend raising a fault here so we can look into this.

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 Matthew Wheeler
 Plusnet Help Team
BrokenFibre
Dabbler
Posts: 11
Thanks: 5
Registered: ‎06-01-2017

Re: GEA line test request


@MatthewWheeler wrote:

GEA test below

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 41.6 Mbps
Upstream Speed 13.6 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 606.5
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-06-20T11:15:00

I'd recommend raising a fault here so we can look into this.


thank you, I have raised a fault ticket