GEA line test request

[#1]

Hi

please could someone complete a GEA line test on my account and then provide the results.

Many thanks

Mantaray

[#2]

Here you go:

Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	0.0 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	43.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

Obviously that downstream sync is wrong. I'll run the test again shortly.

[#3]

Thank you. I don't think my line has ever registered, although it wasn't a problem while I received 74mb actual speed, as that has now deceased I'm interested into why there are no stats.

The gateway checker also fails to find which gateway I am at.

[#4]

The gateway checker isn't related to the 0 sync showing. I'll test again now and see what I get.

[#5]

It's still pulling back 0 for the downstream sync, however looking at the speedtest results you've provided the speeds you're getting are still pretty good and the profile is at just over 72Mb/s.

[#6]

Hi Chris. Thanks for that unfortunately until you migrated me I was getting actual speed test results of 74, now my IP profile per the BT speedtest is 72.98 and my actual speed is 70, to me that is a reduction caused by work from yourselves especially as my line is only 40 odd metres long. That is a 4mb loss of speed for nothing I can see as everything else is ok with the line until I was migrated.