GEA Test
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: GEA Test
GEA Test
24-07-2019 10:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would it be possible to have a GEA test for my line please.
Cheers
Re: GEA Test
25-07-2019 9:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Nelstro,
Here's the test for your connection.
It's changed since the initial testing when you reported the fault with your connection. I've also responded via the ticket on your account regarding this.
GEA Test Detail | |||
Circuit ID | NA | Service ID | [Removed] |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 35.0 Mbps | ||||
Upstream Speed | 6.4 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 783.2 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-35M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off |
Re: GEA Test
25-07-2019 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers, Harry. Much appreciated.
Re: GEA Test
25-07-2019 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Nelstro you may want to ask for the banding to be removed:
0.128M-35M Downstream, Retransmission High
Re: GEA Test
25-07-2019 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Mustrum, I've already submitted that and confirmed it via the ticket
Apologies I didn't confirm that in my previous response here.
Re: GEA Test
27-07-2019 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: GEA Test
28-07-2019 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Nelstro,
Thanks for getting in touch, I appreciate your query.
I can't see any update about this so have requested the information from the colleague who deals with such queries. He is back after the weekend so we should have more information then.
Thanks - LF
Re: GEA Test
31-07-2019 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The line has speed has increased but isn't back to where it was, I have bought a 50cm cat6 modem cable to rule out any issues with the internal wiring and this has increased the line and signal attenuation values for the upstream connection dramatically but the downstream is still terrible, I am definitely thinking this is something from the BT side of things as the problems only started after there was a couple of engineers up the pole I am connected to a while back. Can another test be done on my line please, failing this I think it will need an engineer visit.
Cheers
Re: GEA Test
31-07-2019 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Nelstro
Your line is syncing at 42.2Mbps download.
These are within the estimates as per DSL Checker, and also shows that your line is no longer banded to 35M.
Are you noticing different speeds at your end?
Thanks,
MoR
Re: GEA Test
31-07-2019 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: GEA Test
31-07-2019 6:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @Nelstro
Speeds can change over time, this can be due to a multitude of things not just line degradation. I am in the same situation at my house, I used to Sync at 73Mbps, now I am syncing at 62Mbps on a good day. Regrettably, if you are within your limits then our suppliers would not class this as a speed issue. If we raised it to them they would more than likely close it as "no fault present after testing". If an engineer did indeed get sent out for one reason of another, with the reason being noted as "sync speed" and tested the line to be syncing within limits, our suppliers may well impose their engineer charge for the visit - and that's the last thing we would want to happen.
Thanks,
MoR
Re: GEA Test
31-07-2019 7:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What would the engineer fee be if BT was to send an engineer for the problem?
Cheers
Re: GEA Test
31-07-2019 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"If the engineer finds the problem is with your internal wiring, your equipment, the condition of your property or the Openreach network has been damaged within your property and its boundary, or if no fault is found, you will receive a charge of £65 to cover the cost of the engineer."
That is our standard engineer visit charge warning notice.
Thanks,
MoR
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page