GEA Test Request

[#1]

Hi, Could I have a GEA test on my line please.

Thanks.

[#2]

Hello  @sweeep1963,

I have posted a GEA test below, please get back to us if you are experiencing any problems with your connection.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	52.3 Mbps
Upstream Speed	10.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	711.6
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	;00:00to23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

Parameters	MIN	MAX	AVG
Down Stream Line Rate	54.6 Mbps	55.3 Mbps	55.2 Mbps
Up Stream Line Rate	10.6 Mbps	10.7 Mbps	10.7 Mbps
Up Time	795.0 Sec	900.0 Sec	899.7 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-08-26T09:49:01Z	2019-08-26T10:04:01Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#3]

Hi, thank you for the response. Is there any way the line could return to retransmission low, as I believe this is why our speeds only seem to reach a maximum of about 47, despite the sync rate being mid 50s. We have had speeds of over 50 without any problems in the past.

Many thanks.

[#4]

Hey @sweeep1963,

No worries, we're unable to influence the re transmission low as this is all up to the DLM settings on your profile. It might be worth looking at this website for more info.

Thanks.