GEA Test Detail - Speed Limit Explanation
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GEA Test Detail - Speed Limit Explanation
02-03-2021 12:16 PM - edited 02-03-2021 12:18 PM
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Hello,
I have a question about this part of the test:
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 39.9 Mbps | 44.0 Mbps | 42.6 Mbps |
Up Stream Line Rate | 15.9 Mbps | 16.7 Mbps | 16.1 Mbps |
Up Time | 2.0 Sec | 900.0 Sec | 892.1 Sec |
Retrains | 0.0 | 3.0 | 0.0 |
If the MAX is showing 44.0 Mbps, does that mean that there is a limit on the speed that I am getting and it will no go above 44 Mbps?
We are on the 72 Mbps package and on the account it says Minimum Guaranteed Speed: 46.3Mbps.
Thank you.
Re: GEA Test Detail - Speed Limit Explanation
02-03-2021 12:33 PM
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That could be due to various factors, either your line's banded or your sync speed's low due to a fault. What's the rest of the GEA test say? If you can PM me the BBEU number from the test or your username I'll be happy to run further checks.
Re: GEA Test Detail - Speed Limit Explanation
02-03-2021 2:19 PM
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Thanks for the private message @greentrancer
From what I can see the sync speed and banding on your line as of yesterday was at 44mbps: "Downstream: 0.128M-44M with Retransmission (High). Upstream: 0.128M-20M with no error protection" so you're definitely artificially restricted by the dynamic line management (DLM) software at the cabinet (the green box in the road)
I've arranged for a DLM reset now which should improve your speeds within the next 3 working days.
Let us know how it goes.
Re: GEA Test Detail - Speed Limit Explanation
02-03-2021 2:40 PM
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Thank you very much for looking into this!
I understand... I will keep an eye on the speeds and let you know the outcome!
Re: GEA Test Detail - Speed Limit Explanation
02-03-2021 2:45 PM
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Re: GEA Test Detail - Speed Limit Explanation
06-03-2021 12:27 AM
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Just a quick update after 3 days - just restarted the router / connection and the speeds are still reading as 42.05 Mbps and 16.83 Mbps.
Seems like the download one is still banded to 44 and no change occurred. Would you be able to look into this please?
Re: GEA Test Detail - Speed Limit Explanation
09-03-2021 1:49 PM
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@Gandalf would you be able to look into this, please?
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