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GEA TEST

FIXED
iangilf
Rising Star
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Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

Thanks Adam
Plusnet Help Team
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Re: GEA TEST

No problem, we'll do our best to follow things up with you as soon as we can after the visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
iangilf
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Posts: 498
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Registered: ‎01-11-2017

Re: GEA TEST

Nice 1
iangilf
Rising Star
Posts: 498
Thanks: 30
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Registered: ‎01-11-2017

Re: GEA TEST

hi can i have a full up to date gea test please

thanks

 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: GEA TEST

Thanks for getting back to us.

As requested I'm attaching a copy of our testing:

GEA Test Detail
Circuit ID NA Service ID [redacted]
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 67.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 358.2
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-07-19T20:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 67.2 Mbps 70.9 Mbps 68.5 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 779.0 Sec 900.0 Sec 898.2 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-07-21T09:47:17.102+01:00 2019-07-21T10:02:17.102+01:00
Ingress Code Violation 0 1
Egress Code Violation 0 0
Errored Seconds 1 1
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

Cheers gandalf as I suspected speeds worse and still same thing happening
Plusnet Help Team
Plusnet Help Team
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Thanks: 4,468
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Registered: ‎21-04-2017

Re: GEA TEST

Thanks for getting back to us.

It's probably worth keeping an eye on your connection as your speeds are above the expectations of your line so it's unlikely another engineer will investigate further. If your sync speed drops below 62mbps or you get further disconnections feel free to raise another fault at faults.plus.net and we'll arrange another engineer visit with yourself.

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 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
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Registered: ‎01-11-2017

Re: GEA TEST

as i said gandalf mate the line still disconnects and isnt stable and its worse with the speed issue now 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎07-12-2017

Re: GEA TEST

Hi @iangilf, I can certainly see that there's still some drops occurring. I've raised this back to our suppliers and they're requesting we send another engineer.

 

I've updated your fault ticket, if you let us know once you've replied we'll get it picked up for you.

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 Lauren Barry
 Plusnet Help Team
iangilf
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Posts: 498
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Registered: ‎01-11-2017

Re: GEA TEST

hi ive replied to the ticket thanks very much

 

Plusnet Help Team
Plusnet Help Team
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Registered: ‎09-10-2018

Re: GEA TEST

Thanks @iangilf.

 

I've updated the ticket but just to quickly let you know here that your appointment is now booked in between 08:00 & 13:00 on Wednesday 24th July.

 

Please let us all know how you get on.

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 Owen P
 Plusnet Help Team
iangilf
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Posts: 498
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Registered: ‎01-11-2017

Re: GEA TEST

im giving up 

ive completely had enough now

 

from a perfect line of 80/20 to this now

20.00 Mbps / 57.62 Mbps

28562 / 69306

10.1 dB / 6.3 dB

15.5 dB

0 dB / 15.5 dB

the engineers dont have a clue what there bloody doing 

he did a lift and shift to a worse [-Censored-] port by the looks of things i know why my line is capable of the speeds are even worse now im going to go else where after all this i cant be dealing with this anymore 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,152
Thanks: 183
Fixes: 54
Registered: ‎09-10-2018

Re: GEA TEST

Thanks for getting back to us, @iangilf.

 

We're sincerely sorry to hear that this is the case.

 

As your speeds have gotten worse and have dropped below the minimum estimate, although not below your MGALS, I've rejected Openreach's report that the issue is resolved and we now await their instruction.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
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Registered: ‎01-11-2017

Re: GEA TEST

Ok thank you
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

When u have an update can u let me know please as this is very frustrating I've been working nights so stay up and wait for engineer on both occasions and it's gotten worse ...thanks very much