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GEA TEST

FIXED
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

Ok mate cheers hopefully the work is carried out and corrects the issues
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
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Registered: ‎01-01-2012

Re: GEA TEST

Thanks for your patience @iangilf

We've chased this up with our suppliers this morning who has advised that the work to fix the ports in the cabinet is complete and the job has been passed to their diagnostic team for further investigation.

As soon as we know more we'll update you further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

ok thanks

iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

well mines still messing about dropouts so do i need to be lifted and shifted again either way is an engineer needed now the work has been completed?

 

thanks

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,128
Thanks: 112
Fixes: 52
Registered: ‎06-08-2018

Re: GEA TEST

Hey @iangilf,

 

Thanks for letting us know.

I have now updated our suppliers system and your support ticket with further info here. Please let us know here once you have replied and we'll get that fault progressed.

 

Thanks.

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 Maddy S
 Plusnet Help Team


iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

Hi I've replied
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,128
Thanks: 112
Fixes: 52
Registered: ‎06-08-2018

Re: GEA TEST

Thanks for that @iangilf.

 

I'll reply to the ticket once we have booked in the engineer slot.

 

Thanks.

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 Maddy S
 Plusnet Help Team


iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

anything as yet?

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,389
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Registered: ‎21-04-2017

Re: GEA TEST

Thanks for getting back to us.

I've booked the engineer appointment for 02-08-2019 between 8am and 1pm.

I've also emailed Openreach an escalation proforma requesting that this is raised to the local area manager to assign out a multi-skilled engineer to carry out a complete investigation.

Let us know how it goes on the day.

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 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

 

was there no slots for this week at all m8 ? if not ok thanks mate ive noticed on the gea test that the length to the cab is now over 100 meters more cable anyways ill look forward to the engineer visit i will have to take time off work on the 2nd so hopefully they turn up 

cheers m8

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,389
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Registered: ‎21-04-2017

Re: GEA TEST

Thanks for getting back to us.

I'm afraid that this Friday was the soonest slot available, it also gives our suppliers escalation team some time to escalate this with the engineers on the ground to try to ensure the engineer is a multi-skilled one.

Apologies for the inconvenience this causes.

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 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
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Registered: ‎01-11-2017

Re: GEA TEST

oh sorry mate i didnt realise it was this friday and thats fine for some strange reason i read it as next week probably cause i been on nights and im tired 

 

friday is fine thanks mate

 

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Plusnet Help Team
Plusnet Help Team
Posts: 14,389
Thanks: 4,487
Fixes: 733
Registered: ‎21-04-2017

Re: GEA TEST

No problem. Made me look at my calendar twice to double check I was on the right day! Smiley

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 Anoush Mortazavi
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: GEA TEST

Hi engineer been
Can I have my profile increased please and a new gea test please thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,050
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Registered: ‎07-12-2017

Re: GEA TEST

Hi @iangilf, your connection profile is already correctly set, you're in sync at 73.7mb and I can see your fault ticket has been picked up.

 

How do things seem your side?

 

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 Lauren Barry
 Plusnet Help Team