GEA TEST
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Re: GEA TEST
29-07-2019 10:22 PM
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Re: GEA TEST
30-07-2019 8:19 AM
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Thanks for your patience @iangilf
We've chased this up with our suppliers this morning who has advised that the work to fix the ports in the cabinet is complete and the job has been passed to their diagnostic team for further investigation.
As soon as we know more we'll update you further
Re: GEA TEST
30-07-2019 4:02 PM
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ok thanks
Re: GEA TEST
30-07-2019 4:03 PM
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well mines still messing about dropouts so do i need to be lifted and shifted again either way is an engineer needed now the work has been completed?
thanks
Re: GEA TEST
30-07-2019 4:59 PM
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Re: GEA TEST
30-07-2019 5:11 PM
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Thanks
Re: GEA TEST
30-07-2019 6:38 PM
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Thanks for that @iangilf.
I'll reply to the ticket once we have booked in the engineer slot.
Thanks.
Re: GEA TEST
31-07-2019 1:25 PM
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anything as yet?
Re: GEA TEST
31-07-2019 2:00 PM
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Thanks for getting back to us.
I've booked the engineer appointment for 02-08-2019 between 8am and 1pm.
I've also emailed Openreach an escalation proforma requesting that this is raised to the local area manager to assign out a multi-skilled engineer to carry out a complete investigation.
Let us know how it goes on the day.
Re: GEA TEST
31-07-2019 2:10 PM - edited 31-07-2019 2:14 PM
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was there no slots for this week at all m8 ? if not ok thanks mate ive noticed on the gea test that the length to the cab is now over 100 meters more cable anyways ill look forward to the engineer visit i will have to take time off work on the 2nd so hopefully they turn up
cheers m8
Re: GEA TEST
31-07-2019 2:51 PM
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Thanks for getting back to us.
I'm afraid that this Friday was the soonest slot available, it also gives our suppliers escalation team some time to escalate this with the engineers on the ground to try to ensure the engineer is a multi-skilled one.
Apologies for the inconvenience this causes.
Re: GEA TEST
31-07-2019 3:16 PM
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oh sorry mate i didnt realise it was this friday and thats fine for some strange reason i read it as next week probably cause i been on nights and im tired
friday is fine thanks mate
Re: GEA TEST
31-07-2019 3:24 PM
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Re: GEA TEST
02-08-2019 3:12 PM
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Can I have my profile increased please and a new gea test please thanks
Re: GEA TEST
02-08-2019 4:09 PM
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Hi @iangilf, your connection profile is already correctly set, you're in sync at 73.7mb and I can see your fault ticket has been picked up.
How do things seem your side?
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