GEA TEST

[#1]

Ok mate cheers hopefully the work is carried out and corrects the issues

[#2]

Thanks for your patience @iangilf

We've chased this up with our suppliers this morning who has advised that the work to fix the ports in the cabinet is complete and the job has been passed to their diagnostic team for further investigation.

As soon as we know more we'll update you further

[#3]

ok thanks

[#4]

well mines still messing about dropouts so do i need to be lifted and shifted again either way is an engineer needed now the work has been completed?

thanks

[#5]

Hey @iangilf,

Thanks for letting us know.

I have now updated our suppliers system and your support ticket with further info here. Please let us know here once you have replied and we'll get that fault progressed.

Thanks.

[#6]

Hi I've replied
Thanks

[#7]

Thanks for that @iangilf.

I'll reply to the ticket once we have booked in the engineer slot.

Thanks.

[#8]

anything as yet?

[#9]

Thanks for getting back to us.

I've booked the engineer appointment for 02-08-2019 between 8am and 1pm.

I've also emailed Openreach an escalation proforma requesting that this is raised to the local area manager to assign out a multi-skilled engineer to carry out a complete investigation.

Let us know how it goes on the day.

[#10]

was there no slots for this week at all m8 ? if not ok thanks mate ive noticed on the gea test that the length to the cab is now over 100 meters more cable anyways ill look forward to the engineer visit i will have to take time off work on the 2nd so hopefully they turn up 

cheers m8

[#11]

Thanks for getting back to us.

I'm afraid that this Friday was the soonest slot available, it also gives our suppliers escalation team some time to escalate this with the engineers on the ground to try to ensure the engineer is a multi-skilled one.

Apologies for the inconvenience this causes.

[#12]

oh sorry mate i didnt realise it was this friday and thats fine for some strange reason i read it as next week probably cause i been on nights and im tired 

friday is fine thanks mate

[#13]

No problem. Made me look at my calendar twice to double check I was on the right day!

[#14]

Hi engineer been
Can I have my profile increased please and a new gea test please thanks

[#15]

Hi @iangilf, your connection profile is already correctly set, you're in sync at 73.7mb and I can see your fault ticket has been picked up.

How do things seem your side?