GEA TEST
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Re: GEA TEST
15-07-2019 1:07 PM
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Re: GEA TEST
15-07-2019 1:10 PM
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Re: GEA TEST
15-07-2019 1:12 PM
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Re: GEA TEST
20-07-2019 4:08 PM
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hi can i have a full up to date gea test please
thanks
Re: GEA TEST
21-07-2019 10:05 AM - edited 21-07-2019 10:05 AM
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Thanks for getting back to us.
As requested I'm attaching a copy of our testing:
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted] |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 67.2 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 358.2 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2019-07-19T20:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 67.2 Mbps | 70.9 Mbps | 68.5 Mbps |
Up Stream Line Rate | 20.0 Mbps | 20.0 Mbps | 20.0 Mbps |
Up Time | 779.0 Sec | 900.0 Sec | 898.2 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-07-21T09:47:17.102+01:00 | 2019-07-21T10:02:17.102+01:00 |
Ingress Code Violation | 0 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 1 | 1 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: GEA TEST
21-07-2019 10:44 AM
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Re: GEA TEST
21-07-2019 1:53 PM
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Thanks for getting back to us.
It's probably worth keeping an eye on your connection as your speeds are above the expectations of your line so it's unlikely another engineer will investigate further. If your sync speed drops below 62mbps or you get further disconnections feel free to raise another fault at faults.plus.net and we'll arrange another engineer visit with yourself.
Re: GEA TEST
21-07-2019 7:52 PM
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as i said gandalf mate the line still disconnects and isnt stable and its worse with the speed issue now
Re: GEA TEST
22-07-2019 9:31 AM
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Hi @iangilf, I can certainly see that there's still some drops occurring. I've raised this back to our suppliers and they're requesting we send another engineer.
I've updated your fault ticket, if you let us know once you've replied we'll get it picked up for you.
Re: GEA TEST
22-07-2019 3:18 PM
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hi ive replied to the ticket thanks very much
Re: GEA TEST
22-07-2019 5:47 PM
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Thanks @iangilf.
I've updated the ticket but just to quickly let you know here that your appointment is now booked in between 08:00 & 13:00 on Wednesday 24th July.
Please let us all know how you get on.
Re: GEA TEST
24-07-2019 1:00 PM
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im giving up
ive completely had enough now
from a perfect line of 80/20 to this now
20.00 Mbps / 57.62 Mbps
28562 / 69306
10.1 dB / 6.3 dB
15.5 dB
0 dB / 15.5 dB
the engineers dont have a clue what there bloody doing
he did a lift and shift to a worse [-Censored-] port by the looks of things i know why my line is capable of the speeds are even worse now im going to go else where after all this i cant be dealing with this anymore
Re: GEA TEST
24-07-2019 2:18 PM
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Thanks for getting back to us, @iangilf.
We're sincerely sorry to hear that this is the case.
As your speeds have gotten worse and have dropped below the minimum estimate, although not below your MGALS, I've rejected Openreach's report that the issue is resolved and we now await their instruction.
Re: GEA TEST
24-07-2019 2:53 PM
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Re: GEA TEST
24-07-2019 7:52 PM
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