GEA TEST
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Re: GEA TEST
13-07-2019 10:25 AM - edited 13-07-2019 10:25 AM
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hi can u please increase my profile as the throughput seems to be stuck again and i seem to have been put on 76 meg profile can u please check your side as i have been having issues and yes im on a static ip address
the issue was it went down to 72 meg and now back up to 76 but was always on 80 meg so can u work any magic your end before i report this as a fault rather see if u can correct this your end first like you have done for me in the past
cheers
5. DSL uptime: | 0 days, 01:38:49 |
6. Data rate: | 20000 / 76005 |
7. Maximum data rate: | 29641 / 76177 |
8. Noise margin: | 12.5 / 6.0 |
9. Line attenuation: | 17.6 / 14.6 |
10. Signal attenuation: | 17.4 / 14.6 |
Re: GEA TEST
13-07-2019 3:00 PM
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Thanks for getting back to us @iangilf
I've tested your line and I can't see any issues remotely. Whilst your sync speeds have dropped slightly they are still well above your minimum guaranteed access line speed of 56.8mbps which means I'm afraid our suppliers wouldn't investigate this as a fault.
Re: GEA TEST
13-07-2019 3:04 PM
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lol u lot are jokers im glad my contract runs out next month ill be leaving then ...theres clearly a problem as there always is and u tell me im within my speeds loooool i give up with plusnet you are like a 2 bit company now u never want to help anyone even though u can see there are problems ...well thats just made up my mind to get away from this company now absolute jokers who dont care to help but just say the same [-Censored-] yes the speeds are at 76 but the disconnections are the problem aswell which u choose to ignore
Re: GEA TEST
13-07-2019 5:00 PM
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Sorry to see you feel that way.
As I'm sure you're very aware, we've no control over your sync rate. If your line is disconnecting by itself then I suggest reporting a fault to us at faults.plus.net so we can arrange an engineer to investigate further.
Re: GEA TEST
13-07-2019 7:21 PM
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Any correlation between your outages and the report from your latest GEA?
Your previous GEA seemed clean, what could be causing the interference now?
See
https://support.zen.co.uk/kb/Knowledgebase/Broadband-Understanding-REIN-and-SHINE
BTW, moving to another Adsl/Vdsl provider will not resolve REIN/SHINE or infrastructure issues, your only option is to move to FTTP (ie not Plusnet as they don't yet provide this service), Virgin media, Satellite, Microwave or Mobile internet.
Interference Pattern | Regular Interference Observed on Week Days |
Service Impact | Retrains Observed |
Interference Duration Longest Occurrence | From 04:15 to 04:30 |
Interference Location | Unknown |
Interference Observed In Days | 2 |
Re: GEA TEST
13-07-2019 9:17 PM
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Hi mate we had a few power outages in the area but nothing has changed inside the property
Re: GEA TEST
13-07-2019 9:35 PM
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I am not sure to whom your second line refers, please can you use the @ key to avoid confusion.
Assuming it is me, then I can assure you that interference is not limited to inside the property.
You say nothing has changed inside the property, but how can you tell?
For example any electro-mechanical device (switch/thermostat/motor) can become effectively a spark gap transmitter and cause wide band radio interference.
Electronic based power supplies may start to fail causing unwanted radio interference.
External radio transmission's can affect lines.
It should be noted that ADSL/VDSL is based on radio frequencies in the LF/HF bands, as opposed to FTTP/Sat/Mobile which utilise much higher frequencies and are less prone to spatial interference, but it should be noted all equipment is subject to conductive interference, which can be mitigated with filtering.
Re: GEA TEST
13-07-2019 10:27 PM
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ok thanks for the input much appreciated
Re: GEA TEST
13-07-2019 10:30 PM
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or maybe damage has occurred to the cabinet or cards in the cab due to power surge or power cut who knows but thats for the engineer to find out
Re: GEA TEST
14-07-2019 7:13 AM
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While there may have been a power issue, I would expect the cabinets, which contains electronic equipment ( as opposed to the PCP which usually does not) to have protection.
Is your phone line overhead or underground?
Do you have a UPS to stabilise the voltage and protect your equipment?
Do you have any filtering to reduce conductive interference?
Are any VDSL extension using the correct shielded cables to prevent radiated interference?
Interference is not predictable, as stated previously, things fail.
REIN, of which I experienced in my street (not caused by me) is difficult to track down.
These are all things to consider when you have unexpected outages, and are outside of the ISP's control.
Re: GEA TEST
14-07-2019 9:38 AM
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Re: GEA TEST
15-07-2019 11:17 AM
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Re: GEA TEST
15-07-2019 11:40 AM
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Hi there,
We'd just need you to update the ticket with your availability please before we can get that arranged for you:
https://www.plus.net/wizard/?p=view_question&id=192123797
Re: GEA TEST
15-07-2019 11:55 AM
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Re: GEA TEST
15-07-2019 12:20 PM
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