GEA Line Test Request

[#1]

Hi Plusnet Support,

Can you provide me with the results of a GEA line test, please?

Thanks

[#2 · Accepted solution]

[#3]

May i please request a GEA please. Is this a test to show the condition of my line and the speeds achievable ignoring PN settings or indeed BTW settings?

[#4]

The GEA shows the raw sync data available to us. I'll grab that for you now.

[#5]

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	38.2 Mbps
Upstream Speed	10.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	725.9
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

[#6]

Thank you Chris.....now what does it mean? I truly believed that my line was capable of a higher download speed than 38/39 .I realise PN has reduced my upstream speed. My router/modem is showing 151 error pkts upstream with 34 dB att. downstream no errors and 6 db att. is this normal?

[#7]

The GEA looks good and I'm told that I have G.INP which is also a plus. My DSLCHECK shows  57.1 to 43.5 clean and 44 to 25 Impacted.I seem to be on the Impacted range ,why?

[#8]

There's no way to put you on a specific range, the sync speed you receive is down to the capabilities of your line. If you're below the estimates it's worth reporting a fault for us to investigate.

[#9]

It could mean one of a few things, there's some good info here:

http://www.thinkbroadband.com/news/6173-bt-wholesale-checker-adds-more-information-for-fibre-connect...

The article tends to suggest that it could be your internal wiring.

It could also possibly be crosstalk - noise being caused by other user's connections. This can cause an effect over your sync rates over time.

[#10]

When fibre first came the master socket was changed and the internal wiring sorted by OR. At the outset the speeds were quite high but with increased traffic then I expected a drop. Plusnet advised me that as I was an average web user that the 40/20 would be my best ,most cost effective, choice. I feel that I'm now "stuck" in this banding and come what may the 55/10 will not give me download improvement but will impinge on,as it already does, on my upload. I really feel conned by Plusnet.

[#11]

Oh and the estimated "line length" on the GEA seems to be well over the top by anything from 30% to 50% dependant on which route I take following cable ducts.

[#12]

Could I have another GEA test result please?