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Frustrating issue!

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whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Frustrating issue!

Hello.

Been with plusnet for just over 2 weeks now. Everything is alright except sometimes loading a webpage and it is becoming annoying tbh, could be any ie: google, bbc news, yahoo etc... takes over 20 seconds to load!

While it does that, the connection IS stable and does not cut out!

I'm on fibre extra and have the plusnet hub one router, also speeds are great. I've also disabled the extensions that I have in order to rule out any conflicts, but has made no difference.

 

Any help/advice is greatly appreiated.

16 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,814
Thanks: 561
Fixes: 213
Registered: ‎01-01-2012

Re: Frustrating issue!

Sorry to hear that.

Are your devices connecting over wireless?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Re: Frustrating issue!

Thanks for the reply.

My pc is connected by ethernet, laptop wireless, but not using laptop at the moment. Does not seem to matter whether wired or wireless.  The slow load happened again this morning while using only the wired connection!

whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Re: Frustrating issue!

So, any staff member here to help me out, on a sunday?

 

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: Frustrating issue!

Sunny sunday afternoon ,,,,, Beer  Garden Thumbs Up

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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Re: Frustrating issue!

Any staff member out there? come on now, this is getting ridiculous!

And , you asked me the question, then dissappeared!

Plusnet Help Team
Plusnet Help Team
Posts: 4,359
Thanks: 973
Fixes: 186
Registered: ‎25-03-2015

Re: Frustrating issue!

sometimes loading a webpage and it is becoming annoying tbh, could be any ie: google, bbc news, yahoo etc... takes over 20 seconds to load!

When you start experiencing this issue, is it with all sites at the same time? Or is the issue isolated to, for example, google while bbc is loading perfectly fine?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Highlighted
whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Re: Frustrating issue!

All of them at the same time. Going to try resetting firefox to see if it helps.

ps: even tried chrome, still the same.

 

Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Frustrating issue!

Can you try stopping anything that's downloading or uploading next time this happens and try with 1 device connected via ethernet to see if that helps identify the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Pureview
Newbie
Posts: 1
Registered: ‎05-07-2016

Re: Frustrating issue!

This is a great site to anaylse issues with network/internet, it requires java enabled.

Though 9/10 it will explain what is wrong or at least point you in the right direction:

Netalyzr

whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Re: Frustrating issue!

OK so the problem is still there and happens randomly and each time it'd take 20-30 seconds for a web page to load up!

It happens on both firefox and google chrome, with or without any extention! Does not seem to matter whether I'm just surfing, downloading or idle, while only 1 device connected (pc wired connection).

When it does happen, I have to disable connection via "Local area connection status" in control panel, so that it goes back to normal. This was not happening with my previous ISP.

Can someone look into this? Thanks

B33Dee
Dabbler
Posts: 19
Thanks: 8
Registered: ‎09-07-2016

Re: Frustrating issue!

Whats the first two parts of your IP address?

 

Sounds like the same DNS issues that half of plusnet customers seem to be experiencing at the moment which they are so far seemingly failing to acknowledge.

04mike91
Dabbler
Posts: 22
Registered: ‎04-03-2016

Re: Frustrating issue!

Was thinking same as post above ^

highpriest
Dabbler
Posts: 24
Thanks: 5
Registered: ‎27-06-2016

Re: Frustrating issue!

It could be a DNS issue. Try using Google DNS or OpenDNS and see if the problem still persists.

 

https://developers.google.com/speed/public-dns/docs/using#windows

https://support.opendns.com/entries/95614747-Windows-10-Configuration-Instructions

whiteace87
Dabbler
Posts: 15
Fixes: 1
Registered: ‎15-06-2016

Re: Frustrating issue!

Thanks for the dvice fellas.

Going to try both dns options as highpriest mentioned, will report back with the results. Thumbs Up