From Bad to Worse
On 5 Jan i raised a question with Plusnet over degrading speed on my Fibre connection. I am on 20/40 Connection and used to get pretty much close to that. After noticing intermittant disconnects and suspect speed I checked and found I was getting something like 14 download and 2-3 M Upload.
Plusnet confirmed there was a problem and raised ticket #117445795 saying the next update was due on Friday 8 January
On the morning of the 8th, the broadband completely died, along with the phone connection, "Aha!" I thought, "BT are working on the line". The line could be heard to be live, there was a faint buzzing and sidetone, but no dial tone.
The phone remained out all day and is still not working as I type On Sunday 10th. It is clear to me there is a problem with the overhead cabling to our house, When it's windy, there is a loud crackling (frying bacon
) noise on the line.
The broadband comes back in patches, starting on Friday evening (I'm amazed it manages this considering the awful noise audible on the line) the speed is low and if the modem is powered off or disconnected it can take up to two hours to resync a connection.
I'm hoping an agent can reply here to provide an update as I have been pretty much in the dark since Friday.
I have collected some stats graphs from the modem more for interest so the experts can see how they compare to a normal line.
Thanks
Plusnet confirmed there was a problem and raised ticket #117445795 saying the next update was due on Friday 8 January
On the morning of the 8th, the broadband completely died, along with the phone connection, "Aha!" I thought, "BT are working on the line". The line could be heard to be live, there was a faint buzzing and sidetone, but no dial tone.
The phone remained out all day and is still not working as I type On Sunday 10th. It is clear to me there is a problem with the overhead cabling to our house, When it's windy, there is a loud crackling (frying bacon
) noise on the line.The broadband comes back in patches, starting on Friday evening (I'm amazed it manages this considering the awful noise audible on the line) the speed is low and if the modem is powered off or disconnected it can take up to two hours to resync a connection.
I'm hoping an agent can reply here to provide an update as I have been pretty much in the dark since Friday.
I have collected some stats graphs from the modem more for interest so the experts can see how they compare to a normal line.
Thanks
Looks like I've found the source of the problem... see the attached pic Q 
Good job it's Plusnet. FTTC!
Update today, BT are suspecting a line fault and are sending someone out by 13/1 . I have also raised an issue with the trees using FIXMYSTREET. Stupid thing is the coulncil sent guys out to supposedly trim the trees a few months ago but they wouldn't touch any branches that were near cables
mav:quote
Update today, BT are suspecting a line fault and are sending someone out by 13/1 . I have also raised an issue with the trees using FIXMYSTREET. Stupid thing is the coulncil sent guys out to supposedly trim the trees a few months ago but they wouldn't touch any branches that were near cables
mav:quote
We've not seen a disconnect/reconnect from here? It's the router that needs a disconnect/reconnect.
Final update. ...Hopefully 
Speeds didn't increase so the call was put into the hands of Openreach again.
An engineer visited the premises on Tuesday 19th, checked potential synch rate both at the master socket and at the extension where the modem is installed. Both were Max: Upstream rate = 24558 Kbps, Downstream rate = 76572 Kbps
He replaced the master socket as a precautionary measure and reset DLM (this seemingly hadn't been done after the line engineer replaced the drop cable)
Speeds initially showed no improvement but rapidly improved in the first hour and stabilised yesterday. The BT Test now gives 37.7Mbps Download and 16.3 Mbps Upload.
So, my diagnosis as an ATC Comms engineer, I have probably been seeing a gradual degradation over the year as the tree branch wore through the drop cable, exposing first one then both conductors, eventually breaking one and killing the phone. The tree was possibly also acting as a large antenna conducting transient airborne static charges from the air which eventually killed the lightning protector!
Both BTOR Guys that attended were excellent. I'm guessing the BT system needs a little kick so that any telephone line rectification should automatically initiate a DLM reset not just the work of a specific Broadband engineer.
Speeds didn't increase so the call was put into the hands of Openreach again.
An engineer visited the premises on Tuesday 19th, checked potential synch rate both at the master socket and at the extension where the modem is installed. Both were Max: Upstream rate = 24558 Kbps, Downstream rate = 76572 Kbps
He replaced the master socket as a precautionary measure and reset DLM (this seemingly hadn't been done after the line engineer replaced the drop cable)
Speeds initially showed no improvement but rapidly improved in the first hour and stabilised yesterday. The BT Test now gives 37.7Mbps Download and 16.3 Mbps Upload.
So, my diagnosis as an ATC Comms engineer, I have probably been seeing a gradual degradation over the year as the tree branch wore through the drop cable, exposing first one then both conductors, eventually breaking one and killing the phone. The tree was possibly also acting as a large antenna conducting transient airborne static charges from the air which eventually killed the lightning protector!
Both BTOR Guys that attended were excellent. I'm guessing the BT system needs a little kick so that any telephone line rectification should automatically initiate a DLM reset not just the work of a specific Broadband engineer.
