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Frequent lost connection - ppp0 LCP down

Hooked
Posts: 9
Registered: ‎03-08-2019

Frequent lost connection - ppp0 LCP down

For the last few weeks I am losing connection to the internet very frequently to the point now where it is getting pretty annoying. When I look in the log of my router I see the following 

 

38 2020-03-09 10:28:25 DSL Notice xDSL Ready!!
39 2020-03-09 10:28:22 DSL Notice xDSL Leave Showtime!!
40 2020-03-09 10:28:18 PPP Error ppp0
41 2020-03-09 10:28:18 PPP Error ppp0 User request
42 2020-03-09 10:28:18 DSL Notice xDSL Handshake!!
43 2020-03-09 10:28:15 PPP Information ppp0 sent [LCP TermReq id=0x3 "User request"]
44 2020-03-09 10:28:14 DSL Notice xDSL Ready!!
45 2020-03-09 10:28:12 PPP Information ppp0 sent [LCP TermReq id=0x2 "User request"]
46 2020-03-09 10:28:12 PPP Warning ppp0 LCP down
47 2020-03-09 10:28:12 PPP Error ppp0 LCP down
48 2020-03-09 10:28:12 PPP Error ppp0 User request
49 2020-03-09 10:28:11 DSL Notice xDSL Leave Showtime!!

 

When this occurs, after a few minutes my connection is restored. My router is a TP-LINK VR900 and up until the last few weeks has been rock sold. I have just switched to a TP-LINK TD-W9980 but having the exact same issue.   

I have a BT MK3 socket with no other internal wiring ie router straight into the DSL socket. 

 

Would someone from Plusnet be able to assist with this please? 

 

Thanks 

 

Mike

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Frequent lost connection - ppp0 LCP down

@TerminalMan Thank you for contacting us, I'm sorry to hear of the issues you've been having.

 

I've looked into this for you and can see that this has been raised as a fault to us after this post was created.

 

This is all in hand with our faults team at the moment and we'll contact you when there's an update.

 

Thanks - Carl

 Carl Tomlinson
 Plusnet Help Team