Frequent drops, sluggish speeds - Again!
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Re: Frequent drops, sluggish speeds - Again!
04-09-2021 7:55 PM
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Phew. Excellent! Not a problem @sw4mpl0rd
Let us know if there's anything else you'd need help with
Re: Frequent drops, sluggish speeds - Again!
14-09-2021 5:29 PM
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I had a glorious week of around 50mbps down, it's now gone down to 38. Any ideas what's going on here?
The line felt pretty stable at 50..
Thanks
Re: Frequent drops, sluggish speeds - Again!
15-09-2021 8:38 AM
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Thanks for getting back to us @sw4mpl0rd
I'm sorry to see your speed has dropped again.
Testing your line isn't showing any issues and your connection seems relatively stable with the odd drop.
One of those drops looks to have brought your sync speed down to around 40mbps but I can see your sync speed has since recovered to 61mbps. Your download speed's capped by a profile on our side that's still set at the old sync rate, so I've prodded that up now. Can you do a single reboot of your router and retest?
Re: Frequent drops, sluggish speeds - Again!
15-09-2021 9:14 AM
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Hi, thanks for the quick response.
It's up to around 49, so that's better!
Re: Frequent drops, sluggish speeds - Again!
15-09-2021 11:45 AM
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Excellent! No problem @sw4mpl0rd
Let us know if you need any further help
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- Frequent drops, sluggish speeds - Again!