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Frequent drops, sluggish speeds - Again!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

Phew. Excellent! Not a problem @sw4mpl0rd

Let us know if there's anything else you'd need help with Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

I had a glorious week of around 50mbps down, it's now gone down to 38. Any ideas what's going on here?
The line felt pretty stable at 50..

 

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

Thanks for getting back to us @sw4mpl0rd

I'm sorry to see your speed has dropped again. 

Testing your line isn't showing any issues and your connection seems relatively stable with the odd drop.

One of those drops looks to have brought your sync speed down to around 40mbps but I can see your sync speed has since recovered to 61mbps. Your download speed's capped by a profile on our side that's still set at the old sync rate, so I've prodded that up now. Can you do a single reboot of your router and retest?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Hi, thanks for the quick response. 
It's up to around 49, so that's better!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

Excellent! No problem @sw4mpl0rd

Let us know if you need any further help

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team