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Frequent drops, sluggish speeds - Again!

Mustrum
Community Veteran
Posts: 2,717
Thanks: 642
Fixes: 60
Registered: ‎13-08-2015

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd  have you got a static ip by any chance?

sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

... yes, I do!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
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Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

@Mustrum wrote:

@sw4mpl0rd  thanks, as suspected seems your PN profile needs a tweak.

Yep it sure does, @sw4mpl0rd can you reboot your router? Let me know what your speed looks like afterwards.

What improved your sync speed though is a mystery if the engineer didn't find anything wrong, because your line went from 15mbps before the visit and we found a "Impairment in copper joint" to 52mbps afterwards with tests now seeing no fault. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Rebooted, stats all look the same so far.
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

jab1
Seasoned Hero
Posts: 7,949
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd - Can you run a speed test, and post that members centre screen grab?

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

Your stats won’t change because I haven’t made a change to your sync speed. Your throughput however should be a lot better now. Can you run a speed test?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Grafter
Posts: 50
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Latest wholesale speed test attached : 15 down / 13 up

 

jab1
Seasoned Hero
Posts: 7,949
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

Well, the profile is correct, but the speed test is strange.

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

Hmm. Try running a speed test Here instead to cross-reference

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
sw4mpl0rd
Grafter
Posts: 50
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,258
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

That shows you're getting more than what the previous profile was at 15.9mbps so doesn't seem to be anything this side affecting your speed especially now that the profile is 52mbps. Do you have another device to test from?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
Seasoned Hero
Posts: 7,949
Thanks: 2,648
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Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd Just a thought - have you dropped the PPP session - might pick the new profile up properly if you do?

John
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Thanks for all the help, guys. Whatever the gremlin was... he's gone!

We're back up to 48 down / 13 up!

jab1
Seasoned Hero
Posts: 7,949
Thanks: 2,648
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Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

Thumbs_Up 👏

John