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Frequent drops, sluggish speeds - Again!

sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Hey, 

I've used a Draytek Vigor 2750 and two Plusnet ones, currently running the plusnet jobbie.

I've attached some connection details for you. Any help gratefully received!

Mustrum
Community Veteran
Posts: 2,717
Thanks: 642
Fixes: 60
Registered: ‎13-08-2015

Re: Frequent drops, sluggish speeds - Again!

Nothing attached.

sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

jab1
Seasoned Hero
Posts: 7,946
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

I'm sure @Mustrum will come back on this but the only two things I can see of interest on there are your uptime - is that because you've only just swapped? - and your firmware version, which is hopefully going to get updated.

 

John
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Yes, I've only just swapped it in for another plusnet router!

The speed change is huge though, gone from 45-ish to 15. 

jab1
Seasoned Hero
Posts: 7,946
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

Is 15 your current speed? and is this a wireless or ethernet connection. You are connected at 53mb/s, so should be something in the 48/50 range?

John
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Yeah, 15 up / 15 down is my current speed, same on both wired and wireless. It used to be around 45 - 48.

jab1
Seasoned Hero
Posts: 7,946
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

That is seriously weird, given your connection speed. I'm not going to suggest you swap routers again for a couple of days - you might upset DLM - but is this your speed on all the routers?

Any chance of a screenshot from this site:- BTW Performance Tester - the 'Advanced Diagnostics' page?

John
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Hi, yeah speed's the same on all routers.

 

Screenshot attached, seems to be an issue with the additional diagnostics

jab1
Seasoned Hero
Posts: 7,946
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

Very strange - your Help Desk report earlier suggests there is nothing wrong with the connection, but something is something clearly amiss here, and I can't see it being the router if you have tried three with the same result over both wired and wireless. Additional Diagnostics has been flaky all week, but it is a pity we can't see it.

Hopefully, @adam945 or one of the other Help Desk team can come back and see if their system can throw any light on it - I'm afraid as a mere Community member, I'm stumped. 🤔

John
sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Thanks, I appreciate you taking the time to have a look anyway!

I've got another router being sent out so will post any changes when it arrives. 

Mustrum
Community Veteran
Posts: 2,717
Thanks: 642
Fixes: 60
Registered: ‎13-08-2015

Re: Frequent drops, sluggish speeds - Again!

Can you post a screenshot from the members centre showing your line speeds?

I suspect if it is not a profile issue it could be congestion. What are you testing with, and what else is running on your network?

 

sw4mpl0rd
Grafter
Posts: 50
Thanks: 4
Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Screenshot attached.

Testing methods; - BT wholesale speed checker + Ookla

Very little running on network.


Laptop wired into router - wifi was disconnected during wired test with only the laptop attached

Wireless into desktop

Wireless into mobile

Results near identical each time and has been the same for about a week or so. 

Hopefully some of that helps?

 

 

jab1
Seasoned Hero
Posts: 7,946
Thanks: 2,648
Fixes: 84
Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

And no PN staff have thought to check that? Something wrong there methinks, given you Help Desk report.

John
Mustrum
Community Veteran
Posts: 2,717
Thanks: 642
Fixes: 60
Registered: ‎13-08-2015

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd  thanks, as suspected seems your PN profile needs a tweak.