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Frequent drops, sluggish speeds - Again!

Mustrum
Community Veteran
Posts: 3,554
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Registered: ‎13-08-2015

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd  have you got a static ip by any chance?

sw4mpl0rd
Grafter
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

... yes, I do!

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Frequent drops, sluggish speeds - Again!

@Mustrum wrote:

@sw4mpl0rd  thanks, as suspected seems your PN profile needs a tweak.

Yep it sure does, @sw4mpl0rd can you reboot your router? Let me know what your speed looks like afterwards.

What improved your sync speed though is a mystery if the engineer didn't find anything wrong, because your line went from 15mbps before the visit and we found a "Impairment in copper joint" to 52mbps afterwards with tests now seeing no fault. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
sw4mpl0rd
Grafter
Posts: 66
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Rebooted, stats all look the same so far.
sw4mpl0rd
Grafter
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

jab1
Legend
Posts: 16,817
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Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd - Can you run a speed test, and post that members centre screen grab?

John
Gandalf
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Re: Frequent drops, sluggish speeds - Again!

Your stats won’t change because I haven’t made a change to your sync speed. Your throughput however should be a lot better now. Can you run a speed test?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
sw4mpl0rd
Grafter
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Latest wholesale speed test attached : 15 down / 13 up

 

jab1
Legend
Posts: 16,817
Thanks: 5,339
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Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

Well, the profile is correct, but the speed test is strange.

John
Gandalf
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Re: Frequent drops, sluggish speeds - Again!

Hmm. Try running a speed test Here instead to cross-reference

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
sw4mpl0rd
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Gandalf
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Re: Frequent drops, sluggish speeds - Again!

That shows you're getting more than what the previous profile was at 15.9mbps so doesn't seem to be anything this side affecting your speed especially now that the profile is 52mbps. Do you have another device to test from?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
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Posts: 16,817
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Registered: ‎24-02-2012

Re: Frequent drops, sluggish speeds - Again!

@sw4mpl0rd Just a thought - have you dropped the PPP session - might pick the new profile up properly if you do?

John
sw4mpl0rd
Grafter
Posts: 66
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Registered: ‎24-03-2014

Re: Frequent drops, sluggish speeds - Again!

Thanks for all the help, guys. Whatever the gremlin was... he's gone!

We're back up to 48 down / 13 up!

jab1
Legend
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Re: Frequent drops, sluggish speeds - Again!

Thumbs_Up 👏

John