Frequent drops, sluggish speeds - Again!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Frequent drops, sluggish speeds - Again!
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey,
I've used a Draytek Vigor 2750 and two Plusnet ones, currently running the plusnet jobbie.
I've attached some connection details for you. Any help gratefully received!
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nothing attached.
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sure @Mustrum will come back on this but the only two things I can see of interest on there are your uptime - is that because you've only just swapped? - and your firmware version, which is hopefully going to get updated.
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I've only just swapped it in for another plusnet router!
The speed change is huge though, gone from 45-ish to 15.
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is 15 your current speed? and is this a wireless or ethernet connection. You are connected at 53mb/s, so should be something in the 48/50 range?
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah, 15 up / 15 down is my current speed, same on both wired and wireless. It used to be around 45 - 48.
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That is seriously weird, given your connection speed. I'm not going to suggest you swap routers again for a couple of days - you might upset DLM - but is this your speed on all the routers?
Any chance of a screenshot from this site:- BTW Performance Tester - the 'Advanced Diagnostics' page?
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, yeah speed's the same on all routers.
Screenshot attached, seems to be an issue with the additional diagnostics
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Very strange - your Help Desk report earlier suggests there is nothing wrong with the connection, but something is something clearly amiss here, and I can't see it being the router if you have tried three with the same result over both wired and wireless. Additional Diagnostics has been flaky all week, but it is a pity we can't see it.
Hopefully, @adam945 or one of the other Help Desk team can come back and see if their system can throw any light on it - I'm afraid as a mere Community member, I'm stumped. 🤔
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, I appreciate you taking the time to have a look anyway!
I've got another router being sent out so will post any changes when it arrives.
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you post a screenshot from the members centre showing your line speeds?
I suspect if it is not a profile issue it could be congestion. What are you testing with, and what else is running on your network?
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Screenshot attached.
Testing methods; - BT wholesale speed checker + Ookla
Very little running on network.
Laptop wired into router - wifi was disconnected during wired test with only the laptop attached
Wireless into desktop
Wireless into mobile
Results near identical each time and has been the same for about a week or so.
Hopefully some of that helps?
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And no PN staff have thought to check that? Something wrong there methinks, given you Help Desk report.
Re: Frequent drops, sluggish speeds - Again!
03-09-2021 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@sw4mpl0rd thanks, as suspected seems your PN profile needs a tweak.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Frequent drops, sluggish speeds - Again!