Frequent disconnects (Still)

[#1]

Hi, I've posted previously about this issue a couple of times. Once it was more severe and got better, but it's still happening around once a day if not more. My fibre connection will drop suddenly, the router light will flash orange, then a few minutes later it will reconnect. On the advice of a support rep I moved the router so that it was plugged into the main phone socket rather than a secondary one, but the issue still remains. Each time I have queried this I'm told nothing is wrong, but it's still happening. I work from home and have been experiencing connection drops at the most annoying times, in the middle of important meetings. Please help!

[#2]

Hi there, 

I've tested your line but we're not seeing any obvious issues. That doesn't mean to say there isn't one though as connection logs are showing the drops. 

I'd report it as a fault here http://faults.plus.net

Do let me know when you have. 

[#3]

Hi, thanks I've raised a fault. Since I posted this I had constant drops for around an hour. Seems to have stabilised now. 

[#4]

Hi, I've just added an update to the account for you: https://www.plus.net/wizard/?p=view_question&id=168837047