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Frequent disconnect today

loveextasy
Grafter
Posts: 25
Registered: 11-09-2015

Frequent disconnect today

Hi,
I just switched to Fibre for less than 1 month and it has been very stable until tonight....
It has been 5-6 drops already in 2 hours' time.
Could you please have a look for me what's wrong, please? I hope it is because of the Exchange not underground cables....
By the way, I am using the master socket with a Filter Plate (I don't have vdsl filter to use the test socket).
Thanks in advance!
Regards,
Chong
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
Thanks: 359
Fixes: 136
Registered: 01-01-2012

Re: Frequent disconnect today

Our tests aren't showing any obvious issues but I can see the drops.

When it next happens can you check the lights on the router/modem?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team